James Rollins

James N. Rollins 1398 E 3240 N Lehi, UT 84043 Cell: - Email:- QUALIFICATIONS: 18+ Years in Hearing Instrument/Medical Tech Industry Consistent growth in all points in company life cycle 4 Years in Professional Clinic as Practitioner and Owner. Managed and built high performing Sales Organizations Holder of 3 Audio Related Software and Process Patents Product Management on own implementation of patents Developed Sales Training and Accountability Programs universal use Utilized Salesforce, HubSpot, and internal Power BI Reporting in stack to fulfill data needs Direct responsibility for sales growth/Consultative Strategist who brings departments together EXPERIENCE: 06/12-5/20 CaptionCall Salt Lake City, UT 4/19-5/20 Regional Director of Sales and Outreach Promoted to manage and grow half of the USA areas referrals and installations. $230M in revenue responsibility Had 60 Direct and Indirect Reports Grew area by hiring and growing from 37 Account Managers to 52 Account Managers in 4 months across 28 States 2019 was the first year of flat growth for CaptionCall as a whole. My region still exceeded plan by 4%. We were the only positive region in the Company Developed national sales training curriculum for field and inside sales reps Successfully promoted several people from within existing organization Involved in regulatory response and planning Created new sales channel strategy (confidential) and began testing execution 11/17-4/19 Director of National Accounts Strategic development of National Account Channel Directed efforts of Field Sales team including Outreach Managers and Account Managers in penetration efforts with over 300 National Accounts comprising over 6000 (my assigned accounts) locations nationwide Managed ‘top down/bottom up’ sales approach at clinic level as well as actively participated in “C” level strategic planning for each individual organizations. Channel within a channel precision targeting to not cause disruption or overlap of CaptionCall product within clinical product mix Developed a Sales Scorecard for motivation and accountability for the sales team Mentored other Directors, Senior Managers and Account Reps in monthly in-person meetings. Grew National Accounts 8% in 2018 Had relationships within several high profile Hearing Healthcare organizations that generated over 75,000 new users/customers 6/12-11/17National Account Manager Manage and grow over 250 National Accounts within the Hearing Aid and Audiology channel Grew HCP channel from 200 locations to 13,500. Over 6000 National Account Locations. Created need to split National Account Channel into 4 new replicated roles. Develop relationships with Director and “C” level management to create a ‘top down’ sales approach for the CaptionCall product and services. Created completely new Outreach Manager and Account Manager positions to handle new Provider Channel. Train and roll out sales program with hands on, webinar, conference call and ride along mechanisms Report directly to the VP of Sales Personally responsible for over 35% of company sales and have pushed the company to record weeks, months, and years in terms of incremental and time over time growth. Overall grew company sales transactions (referrals and installs) from 0 to 5000 per month 08/11-5/12 Beltone Electronics Salt Lake City, UT Clinic Sales and Operations Manger Responsible for management of multiple Beltone Hearing Aid Clinics across Utah Responsible for meeting a monthly sales quota as well as managing others and driving their sales numbers Additionally required to manage day to day operations including marketing campaigns, marketing budgets, human resources, all business reporting, payroll and all financial oversight. Manage a strict patient care standard for all Beltone patients. Selling over $50,000 per month in new hearing aid sales revenue 03/07-08/11 Beltone Mountain West Salt Lake City, UT Owner/CEO/Hearing Instrument Specialist Owned multi-office hearing clinic. Grew practice from $500K in sales in 2006 to $900k in 2007 Created and planned all strategic marketing campaigns Managed and created budgets Daily patient care, diagnostics, fitting of Beltone instruments. Education and training coordinator for the Utah area for hearing impaired. Designed all fitting, counseling, and testing protocol to ensure robust patient experience Managed budgets in all aspects of Profit/Loss Sold assets of business back to Beltone in August 2011 Maintained working relationship with over 400 Beltone practice owners 11/04-4/07 Beltone Electronics Chicago, IL West Regional Sales Manager Managed all direct sales and sales channels in western states territory between the Beltone Dispensing Network and Beltone Electronics corporate departments. Held strategic meetings to discuss budgets, expansion, business growth and other initiatives to help the Beltone practice owners expand while enhancing Beltone Corporate unit sales Generated sales in excess of $4.1M annually (increased from $2.5M) in my assigned territory Western states area split due to growth. Area went from 15 States to 5. Managed relationships of over 150 Beltone Practice Owners and over 600 points of sale Increased average wholesale price of instruments purchased from $495 to $605 each. Increased units sold within the Western Sales Channel from 5200 annually to 6800 annually Developed educational curriculum for national and local training efforts. 3/03- 11/04 Siemens Hearing Instruments La Mirada, CA Territory Sales Manager Managed sales in two separate channels, Key Accounts and New Business Opportunities Worked exclusively as a ‘hunter’ for my first 7 months. Met and exceeded sales quotas of over $3M annually Managed Inside Sales Representative and Customer Care Reps for my area Sold to a diverse customer base including Hospitals, AuD Clinics, Audiology Practices, ENT Clinics and Hearing Instrument Specialist retail outlets. New Business area was split due to growth. Area went from 11 States to 5. Revenue increased 55% pre-split Trained new hires in field sales positions Managed Co-Op marketing campaigns to raise awareness of the Siemens brand in all channels. 2/02-03/03 Sonic Innovations Salt Lake City, UT Inside Sales Manager Managed Inside Sales (Phone) and Support for three separate geographical regions Successfully set sales records in each area Assisted Field Sales Representative in business development activities Maintained status of #1 sales rep in the entire organization for one year. EDUCATION: Alta High School High School Diploma Sandy, Ut University of Utah Business/Marketing SLC, UT LICENSES AND CERTIFICATIONS: Hearing Instrument Specialist Utah National Board Certification in Hearing Instrument Sciences BC-HIS AWARDS: Beltone Network Rookie of the Year 2007 INTERESTS AND ACTIVITIES: I enjoy spending time with my wife and four boys. We enjoy spending time outdoors and exploring the mountains of Utah. Personally I enjoy playing guitar in my band, listening to all types of music, as well as playing basketball and watching professional basketball. My kids have been active in Art, Science Competitions, Basketball and Football. My wife and I would love to travel back to Australia for the trip of a lifetime.