James Rollan Rosales

James Rollan B. Rosales Poblacion 2, Rosal Street, Midsayap, North Cotabato, Ph. Mobile number: - Email:- CAREEROBJECTIVES Seeking a suitable position, which would maximize opportunities to develop & implement new & effective strategies, positive ideas. Utilize my personal insights & potential to produce the desired results where my skills, training & education are fully applied by the institution I work for and through ongoing acquisition of experience & updating of knowledge for future promotion in my career & develop professionally. WORK EXPERIENCE CONCENTRIX, Ph. Position Held: Period: Customer Service Representative (BPO) July 31, 2024 – Present JOB RESPONSIBILITIES CRICKET Prepaid Network Provider (US BASED) ● Ensure customers request and complaints are being addressed. ● Provide customer service ● Basic troubleshooting of service VXI Global Holdings, Ph. Position Held: Accounts Associate (BPO) Period: August 2, 2023 - June 18, 2024 JOB RESPONSIBILITIES ATT Postpaid Network Provider (US BASED) ● Ensure customers request and complaints are being addressed. ● Provide customer service and product sales. ● Technical support Abdul Rahim Architectural Consultants, Dubai, UAE Position Held: Accounts Assistant/Receptionist/Secretary/Admin Assistant Period: October 10, 2014 – October 10, 2022 JOB RESPONSIBILITIES • Preparation of TAX invoices issued to clients/customers and issuance of Payment Certificates for Contractor and related Sub‐ contractors as per the project progress evaluation. • Ensures that all monthly accounts payable and receivables are properly updated, recorded and actioned. • Assist in preparing payroll providing relevant data (attendance, leave dues, absences, benefits, etc.) • Provide immediate response to all general inquiries regarding HR policies, employment and compliance. • Assist on documentation of staffs (providing documents for visa application, medical and residence). • Serve as the company’s reception personnel, entertaining incoming and outgoing calls. • Prepares correspondence/letters to clients, contractors and subcontractors. Facilitates the proper filing, maintaining and updating files, and labeling of daily transactions. Al Hilal Engineering Consultant, Dubai, UAE Position Held: Period: Document Controller cum Receptionist March 2013 – October 2014 Metro Midsayap Water District, Philippines Position Held: System Administrator/Customer Service Assistant/Billing Clerk/Graphic Designer Period: April 10, 2010 – May 11 2012 Service Industry Training: Public Attorney’s Office, Hall of Justice – Philippines Period : March 2009 – May 2009 Position Held : Encoder/Admin Staff/Receptionis Other Personal Experiences • Computer shop attendant • Salesperson/Cashier in a mini grocery KNOWLEDGEANDSKILLS • Knowledge in Microsoft Office (Word, Power point, Excel) • Knowledge in software application (Installation of different kinds of softwares) Encoding • Software Exposure • Graphic Tools: CorelDraw, Adobe PageMaker, Adobe Photoshop, Adobe Illustrator, Sketchup Technical Skills • Knowledge of Computer Hardware and Network Management • Thorough knowledge of Computer Assembling, Operation, Maintenance and Supervision • Managing the Installation, Configuration and Troubleshooting of Hardware’s, Software’s, Programs, Drivers, Network, Internet and Intranet problems EDUCATIONALQALIFICATION College: Course: Major: Date: Notre Dame of Midsayap College ICT‐Hardware Servicing (NCII LEP) Computer Software 2007‐2010 PERSONAL DATA Place of birth Date of birth: Civil Status: Poblacion 2, Midsayap, Cotabato April 12, 1991 Single