James Roberts

JAMES ROBERTS  Fort Worth, TX 76133 | -  - CUSTOMER SERVICE REPRESENTATIVE A Customer Service Representative professional with a flexible, detailed oriented, and adaptable work style with a can do, assertive attitude. Able to learn new processes and procedures quickly and improve work flow and efficiency in a fast-paced work environment while maintaining a high level of productivity. Skills      Knowledge of Call Center Operations Self Starter Time Management Problem Solving Provides World Class Customer Service     Setting Goals Team Work & Collaboration Attention to Details Meets Call Quality Standards  Knowledge of Skype, Slack, Go To Meetings, Google Hangouts, Whatsapp, Facebook Messenger, MS Office Professional Experience THE SIN CITY GROUP, Las Vegas, NV- Customer Service Representative  Responded to customer inquiries by telephone in a high volume call center  Contacted customers in order to respond to inquiries and to notify them via telephone of appointments or missing documentation  Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken  Checked to ensure that appropriate changes were made to resolve customers problems  Referred customer grievances to designated departments for further investigation  Participated in a special project that allowed customer service representatives to work from home one day a week on a trial basis. QUAD RESORT & CASINO, Las Vegas, NV VIP Front Desk Representative -  Responsible for processing VIP guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star/AAA 5Diamond Service Standards  Acted as a hotel ambassador for VIP guests and inter-departmental requests and inquiries  Executed room rate corrections/revisions, food and beverage credit applications, Casino revisions and rebate adjustments to VIP guest accounts  Assisted VIP guests with reserving transportation, restaurant and show reservations and any other additional requests PROLIFIC WORLD TRAVEL, Las Vegas, NV Customer Service Representative -  Provided world class customer service by responding to traveler's calls and emails to book and customize their travel arrangements in a high volume call center environment  Developed business relationships with key agents and build my own portfolio of repeat bookers that requested travel bookings  Provided quotes to travel clients as well as travel agents for group tours, private tours and customized itinerary programs  Proficient in World Span and other reservation systems (Sabre, Apollo, Amadeus, Fidelio etc.)