James Richard Eleda

James Richard P. Eleda [CAREER OBJECTIVE] Seeking career growth and stability in the field of information technology in order to perform and even enhance my technical and personal skills. [SKILLS] Programming: HTML, PHP Windows Applications: 1811 Unit 1009 Studio Condominium Pasay City WPS Office, Spark Server, Ring Central, EyeBeam VoIP Softphone, WavePad Audio Editor, [Proficiency: Intermediate] [Proficiency: Intermediate] [Proficiency: Novice] [Proficiency: Novice] [Proficiency: Novice] [Proficiency: Intermediate] Task: • • • • • • • • Create tools or reports for different department to use. Maintain/upgrade reports or tools created by senior programmers. Proficient in User Access Management Experienced in end use support to determine several computer issues( Operating System Issue, Network, Software Installation, Printer Setup) Offer solution and troubleshoot the system or software issues by remotely accessing the customer’s computer. As a junior programmer and it specialist, developed confidence in handling computer hardware and software problem. Coordinate with Supervisor and Managers in different departments for CRM projects. Developed skills to be resourceful in researching online to troubleshoot computer problems Interpersonal Skills: - James23eleda@g mail.com • • • • • Able to work under time pressure and to multitask Good interpersonal and communication skills having dealt with customers of different ages. Resourceful and very hardworking. Flexible to new concepts and responsibilities. God Fearing. [PROFESSIONAL EXPERIENCE] Remote Desktop Support/IT Specialist/Splicer/junior programmer Chronos Strategies HLK Corp. (October 2014– April 2019) • • • • • • • VICIdial operator; managing users, SIP. Managing and monitoring CCTV PC troubleshooting; replacement; upgrading hardware and software. Remote Customer Computer thru Log me in Application and troubleshoot the pc. Splice audio recordings. Create reports and tools to different department. Maintain and update reports created by senior programmers. IT – Desktop Support Makati Finance Corporation (April 2013 – October 2014) • • • Deliver and Set Up Computer to Branches Inventory on every pull in and pull out items Responsible for troubleshooting computer remotely or visit if hardware problems Age: 28 years old Date of Birth: December 23, 1991 RTA Supervisor/ROW Coordinator ALMATEL Construction Service INC. (May 2012 – January 2013) • • Inventory, Data Entry Representative on Client Meetings OJT PLDT Caloocan Branch (2012) • • Wiring on MDF Receive and Solve Tickets Place of Birth: Reggio Calabria, Italy Civil Status: Single Sex: Male Religion: Roman Catholic Height: 5’ 1” Weight: 55kgs [EDUCATION] Bachelor of Science in Computer Engineering (2012) AMA Computer College Caloocan City [REFERENCES] Gary Michael Tan IT Operations Manager Chronos Strategies HLK Corp. Contact Number:- Ferdie Serrano Software Development Manager Chronos Strategies HLK Corp. Contact Number:- Language Spoken: Filipino and English