James Raven Pana

James Raven H. Paña Educational Background: University of Southern Philippines Foundation- Bachelor of Laws (undergraduate 80 units) Holy Name University - Bachelor of Science in Nursing Holy Name University- Secondary Education Dagohoy Central Elementary School - Elementary Education Work Experience: VA Platinum Compliance Officer for Synchronized Business Services May 17 2019 to Nov-th Floor Ayala Center Tower Cebu Business Park, Bohol Ave, Luz, Cebu City, Philippines 6000 Responsibilities: Implement and manage an effective legal compliance program. Develop and review company policies. Advise management on the company’s compliance with laws and regulations through detailed reports. Create and manage effective action plans in response to audit discoveries and compliance violations. Regularly audit company procedures, practices, and documents to identify possible weaknesses or risk. Assess company operations to determine compliance risk. Ensure all employees are educated on the latest regulations and processes. Resolve employee concerns about legal compliance. RealPage Philippines Implementations Analyst April 3 2018 to May 30 2019. 10th and 11th Floor, Ayala Center Cebu Tower Cebu Business Park, Bohol Ave, Luz, Cebu City, Philippines 6000 Responsibilities: Lead to Lease, Onsite, OneSite and Leasestar product implementations, making sure that leads from various add sources are identified, counted, measured and will route to the correct property. Make sure that leads are identified and all CRM functions are working such as guest card creation call recording and etc. Identify, rectify and report issues regarding marketing content that would impact the products appeal to potential customers. Website creation. Make sure that cases are managed properly in salesforce so clients are billed accordingly. Identify issues and log defects for software improvements. Patiently communicate technical information clearly and concisely. Provide excellent customer service including strong troubleshooting, analytical, and problem-solving. Review contracts and agreements to ensure fulfilment and compliance. Review and revise rents, legal rents, deposits, lease terms and other fees. Make sure that the appropriate lease documents are available for online leasing and is correct/specific for each rental property. Proof read and make revisions to contents provided by the client for the products like website and online leasing. Conduct post live audits to check if all leads are identified and accounted for. Ensure disclaimers are added and correct for each property. Make sure that software and website contents are correct and accurate. Example “privacy policy”. Marketing Services Associate February 6 2017 to April 3 2018 10th and 11th Floor, Ayala Center Cebu Tower Cebu Business Park, Bohol Ave, Luz, Cebu City, Philippines 6000 Responsible for marketing our client’s communities to prospective tenants. Generate new leads for the on-site property management team by receiving incoming calls and advising prospective tenants of the features, benefits, pricing and amenities of each individual community. Communicate with future residents over the phone and internet to set appointments and tour the community. Speak with future residents to uncover their needs while marketing  the value of the community. Foster an on-going positive relationship with residents and delivering exceptional customer service to ensure the maximum number of our calls are converted to tours.  Author Solutions Philippines Inc. Resubmission Specialist / Offset Printing Coordinator January 9 2012- February 2017 Asia Town IT Park Lahug Cebu City Responsibilities: Handle escalated authors. Ensure that deadlines are met to make books available for book signings, marketing events and orders. Handle at least a hundred projects at a time. Retention/cancellation prevention. Explain processes to customers and work out a problem resolution process depending on each problem. Fix complicated production/print/delivery issues. Ensure product availability according to customer needs. Explain the bill to the customers and answer disputes. Answer inquiries about author’s royalties and financial aspects of publishing. Stream Global Services Sales Professional August 24 2011-January- Asia Town IT Park Lahug Cebu City Responsibilities: Present, promote and sell products/services. Perform cost-­benefit and needs analysis of existing/potential customers to meet their needs. Establish, develop and maintain positive business and customer relationships. Reach potential customers through cold calling. Expedite the resolution of customer problems and complaints to maximize satisfaction. Achieve agreed upon sales targets and outcomes within schedule. Coordinate sales effort with team members and other departments. Convergys Corp. Customer Service Representative May 24 2010-June 9, 2011 Arcenas Estate Banawa Cebu, City Responsibilities: Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Trouble shoot technical issues about phones. Explain the bill to the customers and answer disputes. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. References: Available if requested.