James Papa

JAMES PAPA Customer service, Sales, Technical support and cold calling Dedicated Virtual Assistant with 3 years of experience providing efficient and comprehensive support to busy professionals. Skilled in Customer service, Sales, Technical support, and Cold calling, While maintaining a high level of client satisfaction. Strong multitasker committed to strong streamlining processes and optimizing time management and technology proficiency, With expertise in diverse software applications and online tools. WORK EXPERIENCE James Papa CONTACT -- Phase 1,Yakal St. Margarita Subdivision, Brgy. Mankilam,Tagum City,Davao Del Norte,Philippines 8100 PRODUCT SUPPORT SPECIALIST -) Concentrix Netgear Account -) Help the client setup/install their Netgear devices (Router, Range Extender, and etc.) Create customer needs of what product is compatible in their network environment and close the sale. Linksys/Belkin -) Help the client setup/install their Netgear devices (Router, Range Extender, etc.) Create customer needs of what product is compatible in their network environment and close the sale. Help customer process their order and transfer them to IVR Do Email and Chat support EXPERTISE Customer Service Sales Technical Support Ecommerce Product Development Cold Calling Appointment setting Roadside Assistance INBOUND SALES REPRESENTATIVE (2022) Avas Flowers Order entry Process customer's orders and payment Shop premium flower arrangements online and order flowers for same-day delivery! ROADSIDE ASSISTANCE (2022) Agero Swoop is a cloud-based towing management solution, which helps businesses manage dispatch operations in real-time and notify customers about providers. Supervisors can connect with drivers over chats and send one-way notifications about tasks. COLD CALLER SALES REPRESENTATIVE -) ERC Recovery Group Callers will use our CRM to make calls to qualify businesses for our service. Once you Pre-qualify and introduce a person to our service you will simply help them complete a small form and press submit. REFERENCES Leonard Brian Castro SUPERVISOR | PC collection-- COLD CALLER/APPOINMENT SETTER -) Solar Now educate potential clients on the benefits of solar energy, assess their energy needs, and design customized solar solutions to meet those needs. Set Appointments. COLD CALLER/APPOINMENT SETTER -) Solar IQ (TEXAS CLEAN ENERGY) Ruben Taberara Jr. VA | Freelance -- Calling homeowners in Texas and discussing the government-funded program for free solar installation and ask qualifying questions. EDUCATION Tagum City Science and Technology Hotel and Restaurant Management Major in Food and Beverage, Tourism and Room Service -