James Ndungu

JAMES NDUNGU — Professional Portfolio Customer Support | CRM Systems | Data Operations | AI Data Labeling | Financial Reporting About Me I am a detail-driven Customer Support, CRM, and Data Operations Specialist with 4+ years of experience supporting global companies, remote teams, and digital businesses. I excel in processing customer requests, managing CRM systems, organizing data, automating workflows, and delivering accurate reports. I also have extensive experience in AI data labeling, financial reporting, and remote operations, making me a flexible and reliable multi-skilled professional. My work is built on accuracy, communication, speed, and consistency. Key Professional Strengths Customer Support & CRM • HubSpot, Zendesk, Salesforce • Email, chat, ticketing • Customer issue resolution & escalation handling Data Operations & Reporting • Data cleaning, spreadsheets • Reporting (weekly/monthly) • Google Sheets dashboards • Business process optimization Financial & Administrative Support • Payment processing & reconciliation • Daily cash reports • POS system handling • Digital record management AI Data Annotation • Image, video, audio annotation • 3D LiDAR specialist • 97% accuracy & promoted QA reviewer Virtual Assistance • Email/calendar management • Scheduling & reminders • Research and documentation • Automation (Google Apps Script, Zapier) Work Experience Highlights CRM, Customer Support & Data Operations — Remote Projects -) Worked with clients including: Digital Learn Africa, CloudServe Solutions, Remotify, and e-commerce brands. Key achievements: • Cleaned & updated thousands of CRM records • Automated workflows that saved clients 6–10 hours weekly • Produced sales & refund reports for managers • Handled customer inquiries with high satisfaction ratings • Supported onboarding and digital product launches Virtual Assistant — Freelance -) • Managed inboxes & calendars for remote clients • Performed research, data entry, and documentation • Created spreadsheets, dashboards, and presentations • Automated tasks using Zapier & Apps Script • Helped clients improve productivity and reduce workload AI Data Labeling Specialist — Remotasks -) • Completed 3,500+ tasks with 97% accuracy • Promoted to Quality Reviewer • Annotated images, video sequences, text, and LiDAR • Reviewed and corrected datasets for ML training • Successfully followed complex ML guidelines Cashier & Customer Support — Riva Supermarket & Riva Restaurant -) • Processed transactions with accuracy • Delivered high-quality customer service • Performed cash reconciliation • Managed digital receipts and reports • Ensured operational efficiency Forex Trader & Financial Analyst — Self-Employed (2020–Present) • Analyzed price action, trends, and patterns • Generated daily & weekly trading reports • Implemented risk management • Conducted financial research using AI tools Tools & Technologies CRM: HubSpot, Zendesk, Salesforce Data: Google Sheets, Excel, Notion, Airtable Automation: Zapier, Apps Script, Typeform Communication: Slack, Zoom, Teams, WhatsApp Business AI & Annotation: Remotasks tools, LiDAR platforms POS & Finance: Micros, Retail POS systems Sample Work (Portfolio Projects) Here are real samples you can include in your Hubstaff portfolio: CRM & Data Project – Lead Database Cleanup • Cleaned 5,000+ CRM records • Removed duplicates, standardized fields • Added missing contact & deal information • Improved CRM accuracy and reduced customer errors Customer Support Case Handling – Email & Ticketing • Managed 50–80 customer emails daily • Reduced response time by 40% • Resolved billing, refunds, login issues • Wrote canned responses for the team Automation Project – Google Sheets + Apps Script • Created script to auto-send leads into Sheets • Reduced manual data entry by 90% • Improved reporting accuracy Financial Reporting Dashboard (Google Sheets) • Automated daily/weekly sales reports • Built formulas for totals, refunds, balances • Shared dashboards with managers AI Annotation Portfolio • 3D LiDAR objects annotated (cars, pedestrians, traffic objects) • Image segmentation & bounding boxes • Audio transcription & text labeling • QA checks ensuring guideline compliance