James Ndungu

I am a Customer Support, CRM, and Data Operations Specialist with 4+ years of experience supporting global clients remotely. From 2022 to 2025, I have consistently delivered reliable services across customer support, sales operations, CRM management, and digital operations for clients across multiple time zones.I have worked with organizations and brands such as EcoInk Digital Australia, Crezivanta (Sales Partner), Digital Learn Africa, CloudServe Solutions, Remotify, Riva Supermarket & Restaurant, as well as multiple e-commerce brands and freelance clients. These roles strengthened my ability to manage customer interactions, maintain CRM accuracy, support revenue teams, and ensure smooth operational workflows.

I specialize in:

• Customer support (email, chat, and ticketing systems)

• Vendor verification, compliance, and account management

• Virtual assistance and administrative support

• Communication, problem-solving, escalation handling, and client guidance

• Lead generation, client qualification, and appointment setting

• CRM management (HubSpot, Zendesk, Salesforce)

• Data cleaning, reporting, and spreadsheet automation

• AI data labeling (image, video, text, and LiDAR)Payment processing, reconciliation, and financial reporting

• Scheduling, calendar coordination, and communication support

Across my remote roles, I have supported customer-facing and sales teams by following up with warm leads, qualifying prospects, maintaining clean CRM pipelines, managing accurate datasets, and improving efficiency through structured workflows and automation. I am detail-oriented, reliable, and performance-driven, with a strong ability to adapt quickly to new tools and processes.I am comfortable working with remote collaboration tools such as Slack, Google Workspace, Zoom, and automation tools including Apps Script, and I thrive in structured remote environments that require consistency, accountability, and results.