James Muriithi Maina

James Gathu- - linkedin.com/in/james-gathu-25b0aa1a9 Summary A highly skilled Assistant IT Manager with over 10 years of experience in software testing and implementation,network and user support. Familiar with a wide variety of computer applications, networking, database and operating system software. Efficient and knowledgeable support team member accustomed to solve any IT technical issues. Experience Assistant It Manager 748 AIR SERVICES - K ltd Feb 2015 - Jan 2023 (8 years) •Oversight of IT systems to ensure efficient and effective access for all users. •Created an automated system backup to help in consistent data protection. •system implementation and user training resulting into 40% increase in system proficiency. •Database management. •Troubleshoot of IT hardware equipment resulting in a 20% reduction in downtime. •Software and hardware support. Software Developer FUTURESOFT TECHNOLOGIES LIMITED May 2013 - Feb 2015 (1 year 10 months) • Database management (MySQL, SQL and Ms Access). • Software implementation and support. • Contributed to code reviews, debugging and optimization. • MySQL data backup. • Corrected errors in software to fix performance issues and stability. IT Technical Support Intern Kenya Ministry of Youths and Sports – Nairobi, Kenya Aug 2012 - Jan 2013 (6 months) Assisted with installation and upgrading of software to meet changing team needs Kept team technical documentation and inventory records updated Solved network and internet issues for both wired and wireless system Troubleshoot office computers equipment to keep devices operational User support and training on computer systems Education The Technical University of Kenya Diploma Technology, Information Technology 2010 - 2012 James Gathu - page 1 Skills Project Management • IT Management • Database Administration • Troubleshooting • Technical Assistance • SQL • Remote User Support • Technical Support • Microsoft Office • Google Workspace James Gathu - page 2