James Malaki Merano

JAMES MERANO . --Nabunturan, Davao De Oro , Philippines 8800 EDUCATION CORE QUALIFICATIONS   08/2018 - 07/2022 - TERTIARY with technical abilities including word processing and content management University of Southeastern Philippines | Obrero, Davao system proficiency as well as computer City literacy. - Bachelor of Physical Education - CUM LAUDE, GPA:1 .46, Excellent Verbal and Written Communication Skills and Adoptive - of New Pace environment  - adept learner with the capacity to modify my content for various Time Management JHS/SHS- Mainit National High School and multitasking and Willing to be - trained and accept critiques  Effectively collaborate with - ANG BUKAL-News Writer (, -Division School Press Conference) outcome. PROFESSIONAL SERVICES SOFTWARE PROFECIENCIES SalesForce (CRM) HubSpot(CRM) Calendly Zoom Google Workspace Slack Microsoft Office ChatGPT TVL Strand- Bread and Pastry Production/ Food and Beverages Services the colleague to come up a good         Pangkat Silayan Dance Company- performer - - audiences and platforms  Consistent Dean's lister –  Outreach to Potential Clients: Contact potential customers via phone, email, or messaging platforms to introduce products or services.  Lead Qualification: Qualify leads by assessing their needs and suitability for the product or service.  Scheduling Appointments: Schedule meetings between representatives and clients, managing calendars efficiently. SOCIAL MEDIA ACCOUNT FB: JAM MRNO IG: @jammrno_ TG: @jmsmrno Tiktok: @jmsmrno14  CRM Management: Update and maintain lead information in CRM systems like Slack or Salesforce.  Follow-Up & Reminders: Send appointment confirmations, reminders, and follow-ups to ensure a high show-up rate. . EXPERIENCE Aug /2023 -December/2024 PROFESSIONAL SKILLS      Appointment Setting Customer Service Lead Generation / Qualification CRM Management Reporting and Feedback Healthcare Provider Associate- Sutherland Global Services | Davao City, Philippines Universal Provider- Healthcare account in Formulated care  plans with meticulous attention, helping to increase quality of documentation. Able to Manage the compliance of HIPAA, adherence to  privacy laws, and maintaining of patient privacy. Keep well-organized records of each patient's insurance  verification. Manage claim information and denials, benefit verification  and prior authorization. Check Appeal status, process claims and medical records.  8/2020 – 3/2021 Partner Support Ibex Global ( Food Panda )Lanang Davao City  To be able to create educational materials while gathering data using Microsoft  Complete the assignment that the supervisor has assigned  Teamwork and camaraderie among coworkers  Maintain a respectful and polite demeanor at all time  Manage of using different platform like slack, backend, outlook, Microsoft application. TRAINING/SEMINAR PROGRAM ATTENDED  Universal Provider- HORIZON BCBSNJ Training- Healthcare account in Sutherland Global Services (JULY 2023)  Campus smoke-free in the New Normal Webinar- June 29, 2022  KA-URALLAN- Shaping Arts, Binding People- February 27,2022  Questioning as a Technique , an Art, and a Form of Communication (seminar) – August 23, 2022  Assessment Tools and Strategies in the New Normal (Seminar) - August 18, 2022  KAHIMUNAN- Mindanao Research Colloquium (CO-AUTHOR)November 26, 2022