James Kenneth Cruz

I am James Kenneth Cruz, a dedicated and results-driven Chat Support Representative, and Data Entry Specialist with a strong background in customer service and administrative support. With a Bachelor’s degree in Information Technology from AMA Computer College, I bring a technical edge to my problem-solving skills, ensuring efficiency and accuracy in every task I handle.

Throughout my career, I have worked with reputable companies such as JQ BPO Global Solution Inc. and PLDT Telecommunications, where I honed my expertise in customer service, product research, and data management. I have successfully assisted customers through live chat, resolving inquiries promptly and professionally while ensuring customer satisfaction. My ability to handle technical troubleshooting and complex concerns has contributed to improved team efficiency and service quality.

✔ Customer Service & Chat Support – Providing timely and effective communication to resolve customer concerns.

✔ Data Entry & Management – Accurately encoding, organizing, and maintaining data with attention to detail.

✔ Product Research – Conducting market research to provide valuable insights and recommendations.

✔ Technical Proficiency – Skilled in Google Docs, Google Sheets, Microsoft Excel, and database management.

✔ Fast Learner & Adaptable – Quick to grasp new concepts, tools, and systems to meet business needs.

I pride myself on my ability to multitask, stay calm under pressure, and collaborate with teams effectively. My strong attention to detail and problem-solving mindset allow me to provide high-quality support, ensuring both customer satisfaction and business success.

I am eager to leverage my skills to help businesses streamline operations, improve customer interactions, and enhance overall productivity. Whether it’s providing administrative assistance, handling customer queries, or managing data efficiently, I am committed to delivering excellence in every task.

I am currently seeking a remote work opportunity where I can utilize my expertise to contribute to a dynamic team. If you're looking for a reliable, hardworking, and detail-oriented professional, I would love the opportunity to work with you!