Curriculum Vitae
James Kamau Dorcas
Telephone no: - Email:-
Bio Data
Gender: Male
Marital Status: Married
Date of Birth: 11th Sept 1992
Nationality: Kenyan
Personal Profile
I am a highly dedicated and hardworking professional, having graduated with a Bachelor of
Business Information Technology professional. I am self-driven, ambitious, innovative,
analytical, a fast learner, and pride myself as a true team player with good interpersonal skills.
I am looking forward to work in dynamic and challenging environment that will enable me to
utilize my strengths in interpersonal skills, excel and contribute towards the organizations
growth and development.
Education
Bachelor of Business Information Technology
Aug 2013 - Nov 2017
Attained: Second Class Honors Lower Division
Taita Taveta University
Kenya Certificate of Secondary Education
Feb - Nov 2012
Attained: Grade B (Plain)
Anestar Boys High School
Professional
Qualifications
Skills
Jan - Feb 2012: Certificate of Computer Packages; German Training Institute
Communication Skills: I am an excellent communicator who effectively conveys
information both verbally and in writing. I am also a keen listener and gives prompt
feedback.
Analytical Skills: Recognizes areas of weaknesses requiring improvements and
makes recommendations to the management for consideration, approval and
implementation.
Decision Making and Problem Solving Skills: I am able to make timely, well
considered and logical decisions on problem situations that may arise so as to find
appropriate and workable solutions.
Flexibility and Adaptability: I am a flexible team player who thrives in environments
that require ability to effectively prioritize and juggle multiple concurrent tasks. I am
also proactive, resilient and open to new ideas.
Teamwork: Possess strong commitment to team environment dynamics with the
ability to contribute expertise and follow any directives at appropriate times.
Priorities and Decision making: A successful track record in setting priorities; keen
analytic, organization and problem solving skills which support and enable sound
decision making.
Time Management: Ability to prioritize work and manage time effectively.
Work Experience
Jan 2022 to Date
Ministry Of Education
Position: ICT Internship For Digital Literacy Program
Responsibilities:
Support of E-Learning and content development in line with the schemes of work.
Providing classroom support and training of School teachers in use of digital literacy devices.
Support implementation of the Digital Literacy Program.
Carrying out innovations to enable schools improve on use of digital learning.
Provide support in safe, secure and ethical use of technology in learning.
Assist teachers by integrating ICT in delivery of teaching, learning, assessment and reporting.
Support school staff with development and production of key school policies and procedures.
Provide first line support and maintenance of ICT services in the schools.
Any other duty that may be assigned by the Sub County Director of Education.
March 2020 to Date
Freelancer.
Position: Transcriptionist
Responsibilities:
Transcribed audio from various sources, listening attentively to deliver correct, actual
dictation.
Transcribed audio accurately for use on social media posts, heightening user
engagement with video content.
Worked with a typing speed of over 80wpm to deliver efficient transcription services.
Checked transcripts for spelling and grammar accuracy, ensuring readiness for
distribution and publication.
Produced transcripts for various clients, working to exact specifications and delivering
verbatim results.
Transcribed content from legal hearings and interviews, typing with meticulous
accuracy and precision to deliver verbatim results.
Proofread completed and existing transcripts, ensuring styling met brand guidelines.
Completed transcriptions with outstanding precision and efficiency to meet assigned
turnaround timeframes.
Edited existing transcripts to eliminate error, ensuring accuracy and conformance
with transcription style guides.
Demonstrated understanding of complex medical terminology to provide reliable,
accurate clinical transcribing services.
Thoroughly reviewed transcripts and recording to determine report accuracy and
make changes to factual incorrectness.
July 2019 to June 2020
KCB BANK LTD
Position: Direct Sales Representative
Responsibilities:
Driving and delivering excellent business performance through aggressive marketing
of KCB products (Loans, Accounts, Insurance, Credits cards, Lipa na M-PESA, Biashara
Club and Deposits) ensuring optimum productivity, high quality loan book, operation
efficiency and outstanding relationship management.
Developing new business opportunities by proactively marketing for lending and
/deposit opportunities from current & prospective clients
Managing Client relations efficiently handling their complaints, ensuring their
satisfaction which has resulted to minimized high value loss, enhanced customer
loyalty, retention and revenue growth.
Handling disputed accounts and negotiating to bring payments into line with terms /
recover outstanding debts.
Managing all key aspects of credit management including loan appraisal,
disbursement, documentation, monitoring, follow up and recovery.
Ensuring that disbursed loans were fully repaid in line with the credit policy to prevent
loss to the society due to non-repayment.
Preparing weekly, monthly and quarterly reports on the recovery status of all debts as
well as debtor ratings.
Maintaining the portfolio risk (par) at ≤ 5%, optimizing mix of growth of the portfolio
and reduce bad debt losses.
Jan 2018 to July 2019
Ministry of Health
Position: Internship -Administration department, Human Resource Division
Responsibilities:
Acted as the first point of contact for all external communications and disseminated all pertinent
information to appropriate persons.
Updated the compliance log and flagged any issues or renewals to the Head of Compliance
promptly.
Received all visitors to the office and informed the main reception in advance of their arrival.
Assisted with queries successfully by raising relevant issues with managers.
Generated comprehensive quality reports, presentations, and spreadsheets.
Managed office correspondence efficiently and timely, including emails, phone calls, and mail.
Coordinated weekly meetings and appointments.
Answered department emails within target timeframes to meet company communication targets.
Monitored company expenses, scrutinizing areas for possible cost cuts.
Oversaw effective file management to keep office records up-to-date.
Maintained standardized accounting records to support financial controls.
Communicated with office managers to understand department priorities and workload.
Anticipated low office inventory levels, proactively ordering stock to maximize accessibility.
Implemented and adhered to company's security and safety procedures.
Maintained excellent team relationships by proactively helping others with complex problemsolving tasks.
Assisted with the data entry, updating payroll and liaised with finance to resolve discrepancies.
Worked closely with the Building Manager to ensure IT problems and maintenance issues were
resolved quickly.
Additional
Information
Awards
Certificate of Good Conduct
Certificate of Recruitment and Selection
Certificate of Merits in Student Council
Hobbies and Interests
Sports (Football), Travelling, Reading
Referees
Bella Chepkulei
Chairperson of Business Studies and Economics
Telephone no: -
Email:-Rev, Fr. Augustine Don Lape
Chaplain of Catholic Community Taita Taveta University
Telephone no: -
Email:-D.O Ogwayo
Principal Human Resource, Ministry of Health
Telephone no: -
Email:-
