James Kallenbach

James Kallenbach 2024 6 Street NE • Calgary, AB • T2E 3Z1 - •- SUMMARY Technical Writer with 3 and a half years of experience at Vannin Technology Consulting; contractor for the Calgary Board of Education (CBE). Previously worked as an Editorial Intern for RMV Publications; primarily worked on Where Canadian Rockies Magazine. Obtained Bachelor of Applied Communications degree from Grant MacEwan University. EXPERIENCE Technical Writer Vannin Technology Consulting March 2013 to July 2016 Wrote, copy edited and proofread hundreds of written user manuals and quick reference guides, and produced video tutorials on 20+ application modules — related to multiple internal departments at the Calgary Board of Education — effectively eliminating the need for one-on-one training with program experts.  Crafted written guides and video tutorials, showing end-users how to use different components of the ARCHIBUS Web Central database program, including the work request, project management and energy consumption management modules.  Continually updated documentation to educate users on how to use new modules, and updated modules, as they became available in the program.  Beta-tested software changes to perform firsthand research and gain an indepth understanding of the software; analyzed and validated software to ensure error-free functionality, and provide feedback to streamline frontend program workflow.  Continually interviewed and collaborated with Vannin’s in-house development team to ensure technical documentation followed a logical structure and was error-free.  Liaised with Vannin’s development team and end-users at the CBE to gather feedback on how to further improve documentation, and ultimately help end-users to understand and transition to using ARCHIBUS Web Central in the workplace. Editorial Intern RMV Publications February 2012 to August 2012 Collaborated with the rest of the publishing team to write and edit prose into clear, concise and rhythmically pleasing pieces for Where Canadian Rockies Magazine.  Arranged and conducted extensive in-person interviews with subject matter experts in Canmore and Banff; obtained and condensed information into “hot tips”, sidebars and feature articles, effectively capturing complex concepts in a few short paragraphs.  Composed restaurant reviews, wherein each unique atmosphere and ambiance was vividly described in order to evoke the senses of each reader.  Reviewed customer listings in the magazine; contacted customers and factchecked to ensure the information in their listings was still accurate, up-todate, and representational of their current products and services.  Sourced and selected photos, which paired with “hot tips”, sidebars and feature articles in the magazine, to help paint a picture of the magazine’s content in readers’ minds.  Followed the company’s internal style guides to ensure written prose matched with other content appearing in the company’s publications, and diligently proofread the magazine before publication to ensure the word choice was optimal and the print was error-free. EDUCATION Bachelor of Applied Communications Degree In Professional Writing Grant MacEwan University, Edmonton, AB T5J 4S2 Graduated 2013 SKILLS Technical Writing, Magazine Writing, Proofreading, Copy Editing, FactChecking, Creative Writing, Interviewing, Research and Analytical Skills, Verbal Communication Skills, Microsoft Office, Adobe Creative Suite, TechSmith Camtasia, Corel PaintShop Pro, ARCHIBUS Web Central, Basic Web Design Skills.