James Joyner

I’m James Joyner, a Customer Support Specialist with 3+ years of experience in SaaS and technical support. Skilled in Zendesk, Intercom, Salesforce, and SSO/API troubleshooting, I’ve helped resolve complex issues, led onboarding sessions, and built knowledge base content that empowers customers.

At IHG, I supported 1,200+ systems, improved SLA response times by 30%, and boosted satisfaction scores by 18%. I bring an empathy-first approach and thrive in remote, fast-paced environments where clear communication and technical expertise drive customer success.

If you’re looking for a dependable, solutions-driven support professional, I’d love to connect.