James
Jamison
IT Technical
Services
Specialist
James Jamison
3821 S Winter Palm Dr
Tucson, AZ--
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Summary
Well-versed professional offering a variety of proven abilities including
knowledge of computer hardware and software, support and troubleshooting,
and problem solving. Possesses the ability to develop a rapport with customers
and colleagues and provide strategic and comprehensive consultations to
ensure proper diagnostic procedures and solutions are delivered. Goal-driven
and proficient at researching and finding solutions in a timely manner. Clear
communicator with eye for detail and skilled in computer hardware and
software procedures.
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Skills
• Exceptional knowledge of computer hardware, including servers, personal
computers (PC’s), point of sale (POS) terminals, printers, etc
• Knowledge of POS systems and applications
• Knowledge of standard concepts, practices, and procedures within the IT field
and the organization
• Knowledge of database structures, theories, principles, and practices.
• Skilled in troubleshooting and problem solving
• Excellent customer service skills both on phone and in person
• Excellent organizational, planning, and time management skills
• Application support skill with Microsoft Office Suite (Excel, Outlook,
PowerPoint, Word)
• Knowledge in Content Management Software
• Project Management
• Trend Research
• Supplies inventory
• Works effectively, meeting deadlines in a timely manner
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Experience
Casino Del Sol / IT Technical Services Specialist
JANUARY 2023 - PRESENT, TUCSON, AZ
• Provide all necessary Technical services and coverage for the Casino Del Sol
Resort, Spa and Conference Center
• Provides end users with support for all network-based applications, including
PC connected peripherals and devices
• Works with software and hardware vendors to resolve issues pertaining to IT
operations
• Troubleshoot end user issues and provide timely resolution and or assistance
• Handle inbound calls, voice mail, e-mail, and in-person requests for assistance
from users experiencing problems with hardware and other computer-related
technologies, documents in ticket software
• Deploy user workstations, maintain printers and other equipment throughout
the property
• Maintain and troubleshoot POS systems with any issues with terminal
operations
• Build out and maintain PC workstations and installing operating systems
(Windows platforms)
• Create and modify user accounts for multiple platforms and application
software used by the organization
• Installs network and telephone cable and wiring
Casino Del Sol / IT Audio Visual Tech
APRIL 2022 - JANUARY 2023, TUCSON, AZ
• Provide all necessary audio/visual support and coverage for the Casino Del
Sol Resort, Spa and Conference Center
• Provides end users with support and training for all network-based
applications, including PC connected peripherals and devices
• Works with software and hardware vendors to resolve issues pertaining to IT
operations
• Maintain inventory of all equipment, cables and accessories
• Assist and instructs guests regarding proper usage and operation of AV
equipment
• Cable Management, tape down and dress cables and wires
• Set up POS systems in Conference Center ballrooms and AVA Amphitheater
for concerts and events, troubleshoot any issues with terminal operations
• Installs and sets up personal computer (PC) equipment and software; installs
network and telephone cable and wiring
• Handle inbound calls, voice mail, e-mail, and in-person requests for assistance
from users experiencing problems with hardware and other computer-related
technologies, documents in ticket software
Raytheon / Web Developer-Graphic Designer-, TUCSON, AZ
• Designed, developed, and sustained internal and external web sites
andgraphical treatments for all business units within the company.
• Administered solutions for low- and high-level initiatives and campaigns
utilizing existing and new software, techniques, development tools and
templates.
• Developed templates for a universal look and feel for all Product Line
websites.
• Provided communications team with creative leadership and project
management on integrated campaigns using development software to gamify
and improve interactivity.
• Collaborated with IT to create and maintain Loan Pool Equipment Tracking
System for regional video team asset management.
• Became ambassador for SharePoint, as well as a change agent for Microsoft
Outlook migration.
• Formatted print and web applications designs and media to deliver
production-ready graphics, and generated digital image files for use in digital
and traditional printing.
• Submitted design ideas to plan projects with customers and managers by
presenting mockups to customers and collected information for adjustments.
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Education
American Intercontinental University
SCHAUMBURG, IL
Bachelor’s Degree
Eufaula High School
EUFAULA, AL
High School Diploma
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Military
Inventory Manager. General Discharge
UNITED STATES ARMY - Fort Huachuca, AZ
2001 to 2005
Unit Supply Specialist
Telecommunications Center Operator
UNITED STATES ARMY NATIONAL GUARD - Eufaula, AL
1989 to 2001
