JAMES IAN PENARANDA
Virtual Assistant / Content Writer / Social Media Manager
PROFESSIONAL
SKILLS
Data Entry
Social media marketing
Virtual Assistant
Administrative Support
Copywriting
Shopify (E-commerce)
Project management
Graphic design
Photo editing
Market research
ABOUT
I am an experienced virtual assistant and social media manager
seeking for a position where I can apply my knowledge and skills for
continuous improvement and help a company succeed.
WORK EXPERIENCE
OPERATIONS REPORTS ANALYST
Sitel Philippines | Sep 2014 - Present
PERSONAL SKILLS
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
Provides performance trends, root cause analysis
Analyzes performance data
Produces standardized and customized quality and performance
reports
CUSTOMER SERVICE AGENT
Sears Delivery (SITEL) | Oct 2013 - Aug 2014
Consistent top agent.
Received awards for providing excellent customer service.
MICROSOFT CUSTOMER SERVICE AGENT
CONTACT
P: -
E:-
Microsoft (SITEL) | Sep 2011 - Sep 2013
Consistent top agent.
Top seller and provides exceptional customer support.
Received awards for providing excellent customer service.
SOCIAL
fb.me/jamesianpenaranda
@jamesianpenaranda
EDUCATION
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
Informatics International College | 2006 - 2008
