James Greenia

James Greenia Orlando, FL- Willing to relocate to: Orlando, FL - Virginia Beach, VA - Lynchburg, VA Authorized to work in the US for any employer Work Experience Tech Support Specialist The Christ School - Orlando, FL April 2019 to Present • Evaluates system potential by testing compatibility of new programs with existing programs. • Evaluates expansions or enhancements by studying work load and capacity of computer system. • Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. • Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications. • Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. • Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs. • Places software into production by loading software into computer; entering necessary commands. • Places hardware into production by establishing connections; entering necessary commands. • Maximizes use of hardware and software by training users; interpreting instructions; answering questions. • Maintains system capability by testing computer components. • Prepares reference for users by writing operating instructions. • Maintains historical records by documenting hardware and software changes and revisions. • Maintains client confidence and protects operations by keeping information confidential. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • Contributes to team effort by accomplishing related results as needed. IT Technician Wings Of Eagles - Apopka, FL June 2018 to Present 1) Analyzing computer hardware problems, rectifying them, servicing and replacing parts when necessary. 2) Acting as the middle man between user and manufacturer when equipment has to be sent to the latter for repair. 3) Installing software, demonstrating its usage and troubleshooting when users are faced with problems. 4) Updating system software when required. 5) Setting up and solving problems with computer network systems, cabling and wireless networks. 6) Anti virus software installation, reporting new virus files and malware removal. 7) Maintaining back up files. 8) Setting up equipment for web conferences and other events that use computers and their peripherals. 9) Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners. IT Technician Killarney Baptisit - Orlando, FL April 2018 to Present 1) Analyzing computer hardware problems, rectifying them, servicing and replacing parts when necessary. 2) Acting as the middle man between user and manufacturer when equipment has to be sent to the latter for repair. 3) Installing software, demonstrating its usage and troubleshooting when users are faced with problems. 4) Updating system software when required. 5) Setting up and solving problems with computer network systems, cabling and wireless networks. 6) Anti virus software installation, reporting new virus files and malware removal. 7) Maintaining back up files. 8) Setting up equipment for web conferences and other events that use computers and their peripherals. 9) Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners Field Technician Orlando Health - Orlando, FL October 2018 to February 2019 1) Analyzing computer hardware problems, rectifying them, servicing and replacing parts when necessary. 2) Acting as the middle man between user and manufacturer when equipment has to be sent to the latter for repair. 3) Installing software, demonstrating its usage and troubleshooting when users are faced with problems. 4) Updating system software when required. 5) Setting up and solving problems with computer network systems, cabling and wireless networks. 6) Anti virus software installation, reporting new virus files and malware removal. 7) Maintaining back up files. 8) Setting up equipment for web conferences and other events that use computers and their peripherals. 9) Servicing and maintaining computer related equipment such as printers, projectors, web cameras and scanners. Intern Spider Web Shade - Orlando, FL June 2016 to August 2016 1) Shipping daily orders 2) Inventory management Student Worker Liberty University - Lynchburg, VA July 2015 to July 2016 Quality Control Inspector American Woodmark Corporation - Orange, VA September 2012 to October 2013 1) Input data into various Microsoft office programs. 2) Check to make make sure standard operation procedures are being followed. 3) Increase work flow. Assistant Noah's Ark Learning Center - Huntingtown, MD August 2010 to November 2011 1) Aiding the teacher 2) Enforcing Rules 3) Running activities Owner Huntingtown, MD September 2008 to October-) Owner of custom built computer building business Build computer Diagnostic Budget management Education Bachelor's in Cyber security and information assurance Western Governors University January 2019 to Present Skills Desktop Support, Information Technology, Comptia, Help Desk, It Specialist, Network Support, Computer Repair Certifications/Licenses CompTIA A+ February 2019 to February 2022 Verification J1XFBPG36H4QQRKF G Suites Administrator Fundamentals Present Verification JMV5K66BNWSD Additional Information Skills Computer building Customer support Computer diagnostics Windows 2016 Server setup and upkeep Networking and Firewall Setup Basic Quickbook Pro experience