James Gajo

I am an expert Customer Service Representative, Technical Support Associate and a Marketing Administrator.

Services Offered but not limited to:

• Email Handling
• CRM Management (Hubspot, Microsoft Dynamics)
• Building Linkedin contacts
• Utilizing Bright Local ( for SEO/ Citation tracking)
• Client services
• Calendar Management
• Administrative tasks
• Data Entry
• Internet research
• Lead Generation
• Google Docs
• Mail Merge
• File and Documentation Management
• Facilitate Web meetings (Zoom)
• Recruitment

I was an expert customer service associate and a senior representative for both non voice and voice accounts/programs and was at cream of the crop for more than 4 years. I also worked at home as a Marketing Administrator for a California-based Company.

I worked as an email support associate and an escalation agent for a BPO company wherein I answer both email and voice contacts and I also take escalated inquiries and perform my tasks with an extra mile or effort.

I took orders from customers via inbound calls and offered more items, discounts and promotions. I also worked as a Financial Customer Service Representative, catering to different clients - from big online merchants, online sellers and buyers. I supported via email and inbound calls, making sure that the service I give is exceptional. Because of this display of exceptional customer service skill, I was promoted to a level 2 Customer Experience Manager where I handle escalations and supervisory emails and calls from clients.

I believe that my strong customer service experience, financial support. technical support experience and knowledge in home based job/profession as well education will make me a very competitive candidate. The key strengths that I possess for success in this position include:

• I strive for continued excellence

• I provide exceptional contributions to customer service for all customers

• I am willing to learn more and know more to improve on the skills required for the job

With my many experiences in different fields, you can be assured that I am flexible where the job has to be. I make sure to meet deadlines required by clients and would want to build a strong professional relationship with my employer.