James Francisco

JAMES Y. FRANCISCO #6 Thunderbird St. Zabarte Subdivision Kaligayahan, Quezon city -- PROFESSIONAL OBJECTIVE: A responsible and challenging position as a Software Professional to utilize my skills and abilities in an industry that offers professional growth while being resourceful, innovative and flexible. SUMMARY OF QUALIFICATIONS • • • • • • Proficient in various programming languages and website design. Ability to meet deadlines and work well under pressure. Exceptional interpersonal, client service and liaison skills. Project management and team management skills Presentation of a positive and professional image; team player. Ability to communicate articulately with people WORK EXPERIENCE Sourcing and Recruitment Specialist Datafox March 2019 – Feb 2020 • Accomplish end-to-end process sourcing, recruitment, and onboarding of candidates for technical roles. • Sourcing potential candidates on niche platforms, like Stack Overflow and Github • Perform advanced sourcing techniques (e.g. social media recruiting and Boolean search) • Communicating with hiring managers to identify future job openings and the technical requirements for those jobs. • Writing job descriptions and posting to relevant media platforms. • Screening applicants for competency with the job requirements. • Arranging telephone, video, or in-person interviews. • Performing background and reference checks. • Presenting the resumes of the most suitable candidates to the hiring manager. • Offering job positions and completing the relevant paperwork. • Keeping track of all applicants as well as keeping applicants informed on the application process. Customer Support Representative, High Value Client Support Upwork November 2013 – Jan 2019 • Respond to all types of high value client queries, including, but not limited to, inquiries regarding technical support, billing, disputes, etc., in a timely and accurate way, via email or chat • Identify customer needs and help customers use specific features • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • • • • • • Update our internal databases with information about technical issues and useful discussions with customers Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Project Manager, CNY Media Group May 2012 – July 2019 • • • • • • • • • • • • • Leads the planning and implementation of project Facilitates the definition of project scope, goals and deliverables Defines project tasks and resource requirements Develops full scale project plans Assembles and coordinate project staff Plans and schedules project timelines Tracks project deliverables using appropriate tools Provides direction and support to project team Quality assurance Constantly monitors and reports on progress of the project to all stakeholders Presents reports defining project progress, problems and solutions Implements and manages project changes and interventions to achieve project outputs Projects evaluations and assessment of results Operations Director and Incorporator, Endis Philippines July 4, 2011 – March 2012 • • • • • • • • • • • • • Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions. Play a significant role in long-term planning, including an initiative geared toward operational excellence. Management of agency budget in coordination with the Executive Director. Invoicing to funding sources, including calculation of completed units of service. Disbursement of checks for agency expenses. Regular meetings with Executive Director and CEO on fiscal planning. Supervise and coach office manager and teams on a weekly basis. Manage functions. Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions. Drive initiatives in the management team and organizationally that contribute to longterm operational excellence. Serve as primary liaison to legal counsel in addressing legal issues e.g. copyright, antitrust, governing instruments, partnerships, licensing etc. Oversee organizational insurance policies. Manage recruitment and hiring activities Odesk.com – Freelance Web Developer, Designer and Project Manager September 2010 – June 2011 - Responsible for internet marketing activities such as SEO, linkbuilding, etc. Directly reports and coordinates with US-Based Managers on a daily basis via conference calls to immediately address operations-related issues. Responsible for creating, developing, and designing websites for various clients in the Netherlands. In charge of various internet marketing activities. Muradito Computer Shop, May 2008 – April 2010 - - - Receiving and setting up hardware. Diagnosing and returning failed hardware. Maintaining desktop computers and wired and wireless networks. Technical support for software and hardware issues. Performs tasks such as installation, diagnosis, repair and maintenance of computers, network job entry stations, and related equipment within the computer network. Maintaining the overall business profitability and maintenance of the business. EDUCATIONAL BACKGROUND STI COLLEGE FAIRVIEW June 2005 – March 2009 Bachelor of Science in Computer Science Fairview, Quezon City ADDITIONAL SKILLS: • • • • • • • Programming/Scripting Languages Networking Database: SQL Server, XAMPP Software: Microsoft Project, Visio, Crystal Reports Adobe Photoshop Computer hardware and software troubleshooting Wordpress, HTML SEMINARS ATTENDED October 2008 SOFTWARE TESTING SEMINAR STI College Fairview September 2008 PHILIPPINE YOUTH CONGRESS IN INFORMATION TECHNOLOGY University Theatre, University of the Philippines Diliman, Quezon City August – September 2008 ADVANCED COMMUNICATION IN ENGLISH (ACE) TRAINING STI College Fairview PRACTICUMS May 2006 HALALAN 2006: ABS-CBN NATIONAL ELECTION COVERAGE Quezon City Philippines April 2006 STI COLLEGE FAIRVIEW Quezon City, Manila Philippines SAMPLE PROJECTS http://www.leaseprof.nl - Responsible for the creation, development and design of a website for a car lease company in the Netherlands. - Responsible for the creation, development and design of a live chat service software for web applications. http://www.localplaceslisting.com - Responsible for the creation, development and design of a website for a local online directory system in the US. - Responsible for the marketing and promotion of the site through SEO. http://www.uplbchoralensemble.com - Responsible for the creation, development and design of a website for an award-winning choral group. - Responsible for the marketing and promotion of the site through SEO. Computerized Enrollment System, Shepherd Christian Academy - - Responsible for the creation, installation, and maintenance of the computerized enrollment system for all levels at Shepherd Christian Academy, Sapang Palay, Bulacan. Date completed: February 2009. PERSONAL DATA Date of Birth Age Gender Civil Status Citizenship Sept. 19, 1985 35 years old Male Married Filipino REFERENCE Donabelle Minas Data Research Manager, Oracle Corporation Taguig City, Philippines -