James Francis Ryan Yambao
#62 Sampaguita St. Brgy. Bagong Bayan, San Pablo City, Laguna, Philippines 4000
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OBJECTIVE
To practice my knowledge and develop my personality as a career person while utilizing my skills to bring out good
work. To give the best of my potentials for the benefit of my employer, the community and for the company.
RELEVANT EXPERIENCES
E-Commerce Manager/Customer Support Specialist
Empirical Outsource Solutions
January 2019 – November 2021
Responsibilities
• Handling Shopify, Amazon Seller Central and Ebay to make sure everything’s in order.
• Responding to customers via chat/live chat, email and messaging to assist customers.
• Managing orders in Shopify, Amazon and Ebay to satisfy customer for their order issues.
• Handling promotions and coupons, that includes creation of promotional/coupon codes.
• Managing seller feedback to have them removed if they don’t fall on Amazon’s Seller Feedback Policy.
• Creating ads on Facebook to generate more engage.
• Doing data entries to make everything listed.
• Managed Facebook, Instagram, Pinterest and Twitter to respond to customer’s comments and direct messages.
• Organizing emails accordingly so it won’t get mixed up
EDUCATION
Tertiary: Bachelor of Science in Business Administration – Laguna State Polytechnic University
(S.Y-)
Secondary: Alternative Learning System – DEBES, San Francisco Calihan, San Pablo City, Laguna (2016)
SKILLS & QUALIFICATIONS
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Knowledge in assembling computers.
Knowledge in computer software troubleshooting.
Knowledge in computer hardware troubleshooting.
Basic knowledge in Adobe Photoshop
Proficient in using Microsoft Office and Google Tools such as Google Sheet and Google Drive.
Knowledge in creating ads for different platforms such as Facebook, and Instagram.
Professional customer service
Data entry
Lead Generation
