James Dimayuga

James A. Dimayuga Email:-LinkedIn: linkedin.com/in/jamesdimayuga/ Upwork: https://www.upwork.com/o/profiles/users/~-ef64b0aae85/ _____________________________________________________________________________________ OBJECTIVE Seeking for a long-term project where I can grow, learn and contribute my talents and skills that can add value in achieving the client’s goals. ___________________________________________________________________________________   WORK HISTORY Talent Specialist | Upwork Enterprise Talent Solutions for Google & Microsoft clients August 2019 – April 2021 Technical and niche recruitment. Enhancing job descriptions and creating prequalifying tests. Sourcing qualified freelancers by exhausting the Upwork platform. Strategic sourcing through different avenues. Conducting interviews and providing candidate assessment to hiring managers. Maintaining up-to-date ATS, CRM, and reports. Administrative and research-related tasks like template creation, training and process documents. Recruitment Lead | Nadine West via Upwork August 2018 - August 2019 In charge of full cycle recruitment (such as interviewing, scheduling, creation and sending assessments, offer, and on-boarding) for online and onsite companywide positions from entry to technical and executive level hiring. Primarily in-charge with online recruitment through Upwork. Created/drafted job descriptions, SOP's (Standard Operation Procedures), recruitment workflow processes and scorecards for all positions. Provided training for new recruiters and hiring managers in using applicant tracking system. Accountable with the whole recruiting funnel up to hiring, recruitment reports and weekly updates. Adept in using job sites such as Indeed, Craigslist and Upwork. Point of contact for Breezy and Workable. Updated and monitored of Employee Masterfile. Freelance Recruiter | Various Client - PH and SG October 2016 - August 2018 Talent Acquisition for PH and SG clients. Sourcing and interviewing. Senior Analyst for Talent Acquisition | National Account Services | ADP Philippines July 2015 - September 2016 Supported recruitment efforts mainly for ADP LLC, Dow Chemical Company, Franklin Electric, Johnson Controls, Konecranes, AK Steel and United Rentals Stellar Service Delivery Trained, September 2015 PI (Behavioral Interview) Certified, August 2015 Interview candidates for various roles using clients’ questionnaire. Created candidate assessment documentation. Meet average handling time for each interview. Virtual Assistant/Chef Recruiter | Atlas People via RemoteStaff May 2014 - May 2015 Recruited Chefs in remote and regional parts of Australia Responsible for making outbound calls from the list of candidates on our cloud database Conducted interviews from Kitchen Hand up-to Executive Head Chef Updating candidate profile on our cloud database Requested updated resumes, certifications and referees Take down notes to every conversation with candidates Sent emails to candidates unreachable through phone Sent end of day report through email to client Customer Service Representative/Design Team Lead | MetroPCS via iQor Philippines January 2014 - May 2014 Took inbound calls for new and existing customers Provided customers with product and service information Answering questions regarding billing enquiries Troubleshoot mobile phone and mobile service issues Design Team Lead Inbound Sales Representative II | Telstra via Teletech Customer Care Management Philippines August 2010 - October 2010 Taking inbound sales calls from existing Telstra customers Provide customers with product and service information Answering questions regarding billing enquiries Solving problems with a focus on up selling and cross selling across a range of Telstra's products and services Required to meet and exceed sales Key Performance Indicators (KPIs) by identifying customer needs while creating a positive environment for future dealings with the customer Customer Care Representative | Whirlpool | Salmat Services Inc., February 2010 - August 2010 Provided one call resolution quality customer service on every call Respond to customer inquiries Research required information using available resources Handle and resolve customer complaints Provide customers with product and service information Route calls to appropriate resource Complete call logs and reports Manage length of calls Prioritizing and managing open cases at one time Identify and escalate priority issues by sending e-mail to Case Managers Level 2 Technical Support Representative | Dish Network via Concentrix Philippines March 2009 - August 2009 Perform creation of new accounts using company provided software tools. Provide client support and technical issue resolution via phone including procedural documentation Handle and resolve customer complaints Complete call logs and reports Manage length of calls Handled billing concerns Provide customers with product and service information Process orders, forms and applications Customer Interaction Associate Tier 2 | Microsoft Xbox 360 Hardware via TELUS International August 2007 - January 2009 Consistently good in all statistics: AHT, QA, QoSM, and CSA Received numerous customer commendations for excellent customer service Acted as Virtual Tier 2 after only 2 months on the operations that lasted for 3 months – recommended because of performance (Tier 2 qualifications usually require passing a written exam, an interview, with a tenure of at least 4 months) Responsible for escalation/consult/supervisory calls _____________________________________________________________________________________ EDUCATION Tertiary: De La Salle University Dasmariñas | B.S. Business Administration major in Management | 2013 AMA Computer Learning Center | Associate’s degree, Computer System and Network Technology | 2001 - 2004 Vocational: International School H.R.M. | Hotel and Restaurant Management | 2004