JAMES CREAMER
Canton, GA |- |-| linkedin.com/in/james-creamer/
Recent graduate of an intensive IT program focused on developing skills in technical support resulting in obtaining the
Google IT Support Professional certificate. 5+ years of experience in customer-facing roles have led to developed skills in
communication, customer service, and client management
RELEVANT SKILLS
Microsoft Office 365 • Technical Support & Troubleshooting • Ticketing System
User Training & Support • Operating Systems Installation • Software Installation & Configuration
Customer Service • Problem Solving • Time Management • Learning Agility
EDUCATION
Merit America
05/2021
Google IT Support Professional Certificate
● Skill development includes troubleshooting, customer service, networking, operating systems, systems
administration, and security — all the fundamentals of IT support that are critical for success in the workplace;
aligns with the objectives covered by the newly updated CompTIA A+ certification
Additional Skill Development
● Completed hands-on coursework covering Microsoft 365, Excel, Windows 10, ServiceNow ticketing system,
fundamental cloud concepts, and PC maintenance and performance
Chattahoochee Technical College
● Completed 25 credits towards an Associates of Applied Sciences in Prepress & Graphic Design
08/2013 - 05/2017
PROFESSIONAL EXPERIENCE
Prep Cook • Panera Bread, Cartersville, GA
● Developed new workflow model to increase efficiency when prepping food
● Reorganized food and dry storage to decrease workflow time
● Ensured Back of House cleanliness to Health Department standards
10/2020 - 02/2021
Person-in-Charge • Jimmy John’s, Canton, GA
08/2018 - 06/2019
● Balanced register and safe; managed bank deposits which ensured financial security for the company
● Monitored food preparation methods, portion sizes, garnishing, and presentation of food to ensure that food is
prepared and presented in an acceptable manner
● Supervised performance of 2-5 employees, with goals of improving productivity, efficiency and cost savings
Grill Operator • Waffle House, Roswell, GA
08/2017 - 04/2018
● Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
● Stored food in designated containers and storage areas to prevent spoilage and cross-contamination
● Prepared quality products while maintaining proper food safety practices, portion control, and presentation within
service goal times
Cashier • Publix Supermarkets, Roswell, GA
01/2016 - 06/2017
● Assisted customers by providing information and resolving their complaints calmly and quickly
● Maintained clean and orderly checkout area and completed other general cleaning duties, such as sweeping floors,
mopping floors, and cleaning check out areas
● Answered customers questions and provided information on procedures or policies
