JAMES CARLO S. PALMA
Quezon City, Philippines--
Skills
Dedicated and detail-oriented professional with experience in content moderation and customer
service. Proven ability to assess and manage content effectively while ensuring compliance with
community guidelines. Strong communication and problem-solving skills, complemented by a deep
understanding of customer needs and a commitment to providing exceptional service. Adept at
handling high-pressure situations with patience and empathy, and skilled in utilizing various digital
tools to enhance workflow efficiency. Seeking to leverage my expertise to contribute positively to a
dynamic team.
Experience
09/2016 TO 08/2024
Content Moderator
Taskus - Quezon City
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Evaluate user-generated content, including text, images, and videos, to identify and remove
inappropriate or harmful material in accordance with established guidelines.
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Ensure compliance with community standards, legal regulations, and company policies by
making informed decisions regarding content moderation.
- Work closely with other team members and departments to address
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content-related issues and improve overall user experience.
- Manage exposure to potentially disturbing or offensive content while
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maintaining personal well-being and professionalism.
01/2016 to 09/2016
Customer Service Representative
Afni - Quezon City
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Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
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Identify and resolve customer issues, complaints, and inquiries efficiently while maintaining
a positive attitude.
●
Maintain a thorough understanding of the company’s products and services to provide
accurate information and support to customers.
●
Work closely with other departments to address customer needs and enhance the overall
customer experience.
2
10/2015 to 12/2015
Technical SUpport Representative
VXI - Quezon City
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Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
●
Diagnose and resolve technical problems related to hardware, software, and network
issues, guiding customers through step-by-step solutions.
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Maintain accurate records of customer interactions, technical issues, and resolutions in the
support ticketing system. accurate information and support to customers.
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Provide customers with guidance on product usage, best practices, and preventive
measures to avoid future issues.
01/2015 to 10/2015
Customer Service Representative
Convergys (Telstra) - Quezon City
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Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
●
Identify and resolve customer issues, complaints, and inquiries efficiently while maintaining
a positive attitude.
●
Maintain a thorough understanding of the company’s products and services to provide
accurate information and support to customers.
●
Work closely with other departments to address customer needs and enhance the overall
customer experience.
Education
Bachelor of Science in Nursing (March 2010)
Our Lady of Fatima University - Quezon City
