James Byron Pasiwagan Lacsamana

JAMES BYRON P. LACSAMANA BUSINESS SYSTEMS ANALYST With 12 years of professional experience in the business analysis field for banking and insurance. PROFESSIONAL EXPERIENCE jamesbyronlacsamana @gmail.com - Pasig City, Philippines KEY SKILLS End-to-end Business Analysis Project Management BUSINESS SYSTEMS ANALYST AIG SHARED SERVICES, INC. World Plaza, Taguig City, Philippines April 2013 – April 2019 A. Business Systems Analyst for IT Security Sep 2017 – April 2019 • Improves the system tools that are being used by the Information Security Specialists by means of automation / enhancement. • Handles the continuous improvement of all data reports to showcase the efficiency of each department according to business trends. • Handles the design of the communication materials within IT Security. • Assists in the upgrade of the company’s communication equipment. • Handles the program launching of IT Security Department Change Management Incident Management System Flows and Architecture Process Improvement UI/UX Design Software / Mobile App Testing Technical Writing Level 1 to 3 Production Support Research and Strategy Dashboard Creation SharePoint Administration Reports Improvement B. Business Systems Analyst for Quality Assurance Testing Apr 2017 – Aug 2017 • Creation and execution of Test Scripts • Defect Tracking C. Business Systems Analyst for L1 and L3 Production Support Apr 2013 – Mar 2017 • Work with SMEs, users, and technical teams to define business requirements for designing, testing, and building solutions which includes preparation of Change Requests and Defect Analysis documents. • Accept / communicate issues and perform initial investigation on reported issues. • Facilitates coordination between technical and testing teams. • Prepare project schedule with the coordination of technical and testing teams. • Review proof of test coming from the testing teams. If necessary, assist on test executions. • Aids in the streamlining of process in integrating systems to ensure timely distribution of customers’ deliverables. • Handles in-depth analysis for Incident Management • Handles initial analysis in production issues specifically Incident Management. • Coordinates with respective technical team in triaging issues. • Handles user provisioning to the supported applications. • Provides documentations and metrics of tracking tickets, workaround documents and handover to the Global transition. Marketing Design and Communication Brand Management Stakeholder Management pg. 1 SOFTWARE EXPOSURES BUSINESS SYSTEMS ANALYST HP ALM ACCENTURE, Cybergate Tower 2, Mandaluyong City, Philippines May 2012 – March 2013 MS SQL • MS SharePoint • MS Visio • MS Office Power BI Provides overall support and acts as liaison among Business Partners, Technology Groups and Development Teams throughout the lifecycle of a project. In charge of consolidating and ensuring timely submission of deliverables for each phase of the project. End-to-end business analysis work. BUSINESS ANALYST METROPOLITAN BANK & TRUST COMPANY, Metrobank Plaza, Makati City, Philippines August 2006 – May 2012 Adobe Enterprise Manager • ServiceNow Rational ClearQuest • Kofax • Visual Basic 6 • • • • • • • • Gathers end-user requirements thru formulation of questions and conducting user and expert interviews to identify trends or major issues for ongoing improvement of products and services and to determine data requirements. Coordinates with the concerned unit and source systems owners on the acquisition of users’ data requirements. Prepares change requests documents for enhancements requested by users and project status updates. Ensures that all projects ready to be rolled-out are moved to production on time. Prepares and publishes documentation, which includes business requirements and project proposals, functional and design specifications. Participates in the testing of application software for regulatory and management reports during development, system test and UAT stage. Prepares test scripts to be used in the SIT and UAT. Prepares appropriate documents for problems/errors encountered in the SIT and UAT. Supports and assists users in understanding, navigating and utilizing various system applications used by the group as well as handling problems encountered. Train users in the use of application systems or execution of automated processes. Assists the end-users in the in-depth analysis of the data available to them or the tool installed in their computer. EDUCATION BACHELOR OF SCIENCE – MAJOR IN INFORMATION TECHNOLOGY JOSE RIZAL UNIVERSITY, Mandaluyong City, Philippines October 2000 – April 2006 LATEST TRAININGS / CERTIFICATIONS DATA STORYTELLING FOR BUSINESS DataSeer | February 2018 ADVANCED DATA VISUALIZATION DataSeer | September 2018 pg. 2