James Balilo

JAMES BALILO VIRTUAL ASSISTANT CONTACT --Block 73 Lot 77, General Trias, Cavite PROFILE Highly motivated Virtual Assistant with over 4 years of experience supporting international clients in eCommerce, customer service, content creation, and administrative operations. Proven track record in handling multiple tools and platforms like Shopify, WordPress, and social media. Skilled in streamlining workflows, managing online stores, and delivering outstanding remote support. Looking to contribute to a forward-thinking team in a fully remote setup. LinkedIn EDUCATION 2015 - 2016 STI COLLEGE MAKATI Bachelor of Science in Information Technology SKILLS Customer Service Support (Email & Chat) Order & Inventory Management (Shopify, eCommerce platforms) Lead Generation (Apollo.io, Snov.io) Email Outreach & Automation Social Media Management & Posting Graphic Design (Canva, basic creative tools) WordPress & Blog Posting Web Content Management & Product Uploads Administrative Support & Data Entry Article Generation & Formatting Basic Web Design & Layout Time Management & Multi-tasking Self-Starter with Independent Remote Work Skills LANGUAGES English (Very Good) Tagalog (Native) WORK EXPERIENCE PaperCraft World Virtual Assistant 2020 – 2025 Handled customer support and order inquiries professionally and promptly Managed inventory and processed orders using Shopify Designed graphics and managed social media posts and calendars Provided backend admin support and updated store content Maintained accurate records and assisted in reporting Growth Automation Virtual Assistant – Lead Generation & Email Outreach 2022 - 2024 Collected 1000 leads daily using Apollo.io Sent automated email campaigns via Snov.io Handled inbox support, email follow-ups, and contact list organization Supported administrative tasks and CRM management WebOperators Virtual Assistant / Web Assistant 2024 - 2025 Managed WordPress blog content and layouts Uploaded products and posts on Shopify and other platforms Created articles and handled website updates Performed general admin tasks and formatting SAYA Light Virtual Assistant 2022 – 2023 Managed customer orders and coordinated fulfillment Provided responsive customer service and resolved inquiries Assisted in product development tasks and idea tracking Munay Virtual Assistant 2021 – 2022 Delivered timely customer support through email and chat Performed general administrative duties and client coordination Maintained spreadsheets and organized records