James Albert Pilapil

James Albert Pilapil PROFESSIONAL SKILLS LINKEDIN ACCOUNT STRONG TEAM-BUILDING SKILLS EXCEPTIONALLY TALENTED AT DEVISING APPROPRIATE GOALS COMPETENT IN SOCIAL ORAL AND WRITTEN COMMUNICATION EXCELLENT CUSTOMER SERVICE MANAGEMENT SKILLS. SOFTWARE EXPERIENCE Sabre Zendesk Linkedin Vici Dial Netsuite WORK EXPERIENCE APPOINTMENT SETTER Freelance (UPWORK)| August 2023 - June 2024 MAKE A MINIMUM OF 400 OUTBOUND CALLS DAILY QUALIFY LEADS AND GATHER RELEVANT INFORMATION SCHEDULE APPOINTMENTS FOR THE TEAM SENIOR CUSTOMER SERVICE EMAIL,CALL,CHAT AND BACK OFFICE SUPPORT Staff Outsourcing Solution| August 2017-May 2023 SME FOR 2 RETAIL ACCOUNTS MANAGING WAREHOUSE RETURNS THROUGH OUR INTEGRATED CRM SYSTEM CUSTOMER RELATIONS VIA EMAIL CALL AND CHAT (HIFISOUND CONNECTION) CALLING MANUFACTURER FOR THE ETA OF THE PRODUCTS AND UPDATE THE CUSTOMER (CUSTOMS OFFSETS) B2B OUTBOUND SALES Executive Boutique| August 2015-July 2017 CONDUCT MARKET RESEARCH AND LOOK FOR POTENTIAL PARTNERS FOR THE COMPANY MAKING OUTBOUND CALLS TO LAWYERS TO OFFER SERVICES OFFER SEO FOR ATTORNEY PROFILE (AVVO.COM) CUSTOMER SERVICE REPRESENTATIVE Teleperformance| December 2014 - July 2015 RESPONSIBLE FOR ALL CUSTOMER INQUIRIES AND QUESTIONS REBOOKING AND CANCELLATION TICKETING SERVICE (HAWAIIN AIRLINES) MARKET RESEARCHER SSI Philippines| July 2013- November 2014 CONDUCTING QUALITATIVE OR QUANTITATIVE SURVEYS CALLING CONSUMERS FOR INTERVIEW OR FOCUS GROUP ASSESSMENTS EDUCATION BACHELOR OF SCIENCE IN CRIMINOLOGY March 2009 - Holy Name University REFERENCES Meah Batulan| FREELANCE/Team Lead|-- Aubree Mercado| Staff Outsourcing Solution/ACCOUNT MANAGER|--