James Albert L. Serquiña

James Albert L. Serquiña 257 Sulok St. Barangay Bagna Malolos, Bulacan- -Job objective My objective is to obtain a tech position which would allow me to share my skills and experiences that are essential in providing excellent customer service Work Experience Sales Executive Oct 15 to present Mitsubishi Motors Corp - Union Motor Corporation Autosales Technical Support Representative Concentrix Technical Support for Amazon Kindle Mayday LOB. January 2014 - July 2015 Non Voice Technical Support Representative Teletech Robinsons Novaliches Nov 2009 – January 2011 Did troubleshooting for Logitech Peripherals Basic to adv, including replacement requests for Logitech Peripherals Does phone call at times depending on the needs of the LOB but rarely happened. Telesales Representative NCO Group Quezon City May 2009 - Nov 2009 Handles inbound sales under the Sprint account Sells wireless mobile phones, aircards, wireless router etc. Troubleshoots basic wireless phone concerns Activates new phone lines. Excellent customer service in every call Customer Service Representative Vision X International Quezon City Handles inbound calls under the AT&T Account Cancels, add features, upgrades/purchases under AT&T wireless. Troubleshoots concerns with AT&T wireless. Dec. 29 2008 - April 8 2009 Recruitment/Secretary/Admin Escolta, Manila March 2005 – March 2006 Brings important documents and messages to other places which the manager orders Assisted fellow officemates in officework and typing jobs Did on-the-spot interviews for applicants Answers/Receives calls related to insurance queries/general questions Educational Attainment Tertiary Level BS Computer Science Major in Commerce Jose Rizal University Shaw Blvd, Mandaluyong City 2003 - 2005 BS Information Technology National University of the Philippines Manila, Philippines Jun 2010 – Oct 2010 Secondary Level 3rd - 4th Year High School Claro M. Recto High School Legarda, Manila 1999 - 2003 Primary Level 5th - 6th Grade San Sebastian College-Recoletos CM Recto Avenue, Manila 1997 - 1998 1st - 4th Grade Quiapo Parochial School R. Hidalgo St. Quiapo Manila 1993 – 1996 Skills ● ● Can communicate fluently in English orally and written. Computer literate (MS Word, Excel, Powerpoint, Internet Explorer, MS DOS prompt) Typing speed of up to 70wpm Character Reference Procio R. Pilapil Tess S. Florada General Manager Concorde Insurance Services Inc. 317 Regina Bldg. Escolta Manila- Sysu foods corp Panay ave. Quezon City. -