James

JAMES RYAN STANIFER 61 Walnut St. Lafayette 47905 •- •- OBJECTIVE Secure a gainful position that allows me to apply my technical, communication, and leadership skills along with my past work experience to the success of an organization. SUMMARY OF QUALIFICATIONS Over two years applied experience in contact center customer operations with proving ability to resolve customer concerns. Experienced in the application, use, and maintenance of personal computers and peripherals. . ● ● ● ● ● EXPERIENCE Outstanding memorization skills Proven ability to handle peers’ concerns/complaints Overall confidence in all given tasks Ability to self-conduct properly with coworkers in all interactions Experience in training personnel, assigning work, and providing performance feedback. Alorica ​ Lafayette, IN - ​ 2016 to 2018 Back Office Support / Provisioner ● ● ● ● ● ● ● Provided and maintained systems for hired and rehired employees. Provisioned all agents on my contract for client systems. Worked closely with client to resolve any provisioning issues. Researched potential fraud cases and provided clients with detailed reports. Scheduled Appointments with PBX techs to have client Franchise locations transfer calls to the contact center. Answered incoming calls and resolved a variety of customer concerns. Reviewed calls and created coaching opportunities for agent errors to maintain standards. Created Excel report from salesforce data to give managers better understanding of Agent workload. Quad Graphics, ​ Merced, Ca - ​ 2012 to 2015 Finishing Technician / -​Machine Operator ● ● ● ● ● Plan and assign work tasks in order to efficiently meet production goals Perform general and preventive machine maintenance tasks Perform limited quality control checks Ensure all machines are in perfect working order at all times Responsible for cleanliness standards in all work areas J.R. Enterprises Towing​,​ ​ W. Lafayette, IN ​-​ Dispatcher/Driver ● ● ● ● ● Dispatch Drivers according to incoming calls Answering distress calls for accidental and abandoned vehicles Inspecting and maintaining vehicle supplies and equipment Operating/Driving tow vehicles Reporting any delays in reaching service destinations 1 ​- ● Completing paperwork in terms of call logs, battery invoices and cash receipts Rose & Walker Building Supply​, ​Lafayette, IN - ​- Delivery Driver ● ● ● ● ● EXPERIENCE (continued) Driving truck (F550) for customer deliveries Load and unload items Performing vehicle safety checks before departure Assist customers in a professional, polite, and prompt manner Maintain and clean delivery vehicles Various Contractors in the Lafayette, IN area​ ​- Construction activities including Framing and Electrical ● ● ● ● Skilled in the use of general construction equipment and tools Ability to read and understand blueprints Assisted in the construction of Custom Log Cabin Knowledge of new home electrical installation Sterlin Materials​,​ Northern Kentucky (Mining) ● ● ● ● ● ● ● ​- Beltline tech Powder crew Monitored and maintained underground belt line system Part of the crew who replaced all belt lines from crusher to pile Knowledge of proper blasting cap placement Skilled in the use of a powder monkey Proficient at using a man lift EDUCATION GED: ​Merced Adult School, Merced, Ca COMPUTER SKILLS Java, MS Excel, Word, MS Access, Windows, Linux, Mac OS, 42wpm, Salesforce Experienced in troubleshooting and repairing hardware and software issues Experienced in installation of operating systems and new computer setup LANGUAGES English: Native language INTERESTS Computers (Software and Hardware), Building and Operating RC devices REFERENCES (Available Upon Request) 2 2011