Jamel Nana Bennin

Jamel Nana Bennin Box OK 114, Kasoa C/R Email:-/-Skype: jnbennin Mobile: - / - LinkedIn: https://gh.linkedin.com/in/jnbennin CAREER OBJECTIVES / PROFILE Result oriented, motivated IT professional with experience in infrastructure management, network computing, telecommunication, user training and systems support skills. I have 8years working experience in the private sector. I have good analytical, interpersonal and excellent communication skills, team player, enjoys meeting challenges and seeing them through while remaining confident under pressure. I seek opportunity in a leading organization with hi-technological environment, commitment and dedication to staff growth. EDUCATION AND TRAINING   Self-Study - Information Technology Infrastructure Library (ITILv3: I.T Service Management) Certified Ghana Sept 2017 - Cisco Certified Network Associate: CCNA Routing & Switching - Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure Oct 2018 Sept 2018  Open University, Malaysia (OUM-AIT) Jan 2012 - BSc. Information Technology in Network Computing with honors  IPMC College of Technology - Oracle Database Administration - Microsoft Certified Systems Engineering (Server 2003) 2006 2008  Vision One Computer Systems - Diploma in PC Maintenance and Network Configuration 2004 2006  Emit Electronic Institute - Electrical Electronic Engineering Technician I - Telecommunications Technician I 2000 2003 Dec 2015 WORK EXPERIENCE TSL Logistics Ghana, 40 Boundary Rd, East Legon. Position: I.T Coordinator Year: Aug 2016 – To Date Key Duties and Achievements:  General IT management of TSL Logistics (Ghana Branch)  I oversee the installation of all new and updates for all IT equipment including desktops, laptops, printers etc.                  I oversee support for all units/department at TSL/BOST petrol storage terminals with respect to helpdesk, technical support, Microsoft Navison (ERP), SharePoint and SAP Success Factor ERP. I am also responsible for registering all BDC’s on Navison. I oversee the configuration and maintenance of network devices and document the same. I am responsible for identifying opportunities and recommend solution that will enhance and improve current business processes as well as business continuity and disaster recovery. I support and ensure continuous operating viability of the LAN/WLAN and WAN for full hours of operation and resolve any abnormalities to ensure optimum performance. I ensure software, hardware and network installs, re-installs, patches and upgrades, changes and relocation are successfully made when necessary and as required. I prepare and review IT reports and other documents for weekly and monthly reporting. I also manage documents permissions and accessibility on SharePoint and Navison, ensure records are appropriately filed and uploaded (stored) on the SharePoint site. I trained all staff to effectively used SharePoint and SAP Success Factor system and other office automation systems to increase productivity. This training reduced help desk call by 25%. I liaise with other customers to conduct effective procurement of IT systems to save cost, using the IT SOP Monitoring bandwidth usage and VPN connections and manages Cyberoam routers for continues operations. I supported the re-installation and upgrade or TSL CCTV system at the head office. I am responsible for TAMs (time management system www.tams.com.ng/portal), oversee the installation and maintenance of it corresponding biometric devices. I manage and support all helpdesk issues using Spiceworks Helpdesk System. I was able to effectively manage the help desk to track and segregate which functional areas need more support and training. I was able to negotiate with COMSYS (Internet Service Provider) to reduce the agreed price per the SLA by 30% and increase dedicated bandwidth by 80% across all TSL/BOST Oil storage terminals across the country. I support Vidyo Conferencing system across all TSL/BOST oil terminals in Ghana and TSL oil terminals in Nigeria anytime there is meeting that needs to be conducted across these locations. Effective management of this Vidyo system reduce cost of travelling to and fro Ghana and Nigeria I prepare biannual IT newsletter to educate staff on IT Security and effective use of their working tools. I schedule and perform quarterly systems maintenance on all It infrastructures across all the six oil terminals (Buipe, Bolgatanga, Tema, Akosombo, Kumasi and Tema Oil Refinery) and the Head Office I review IT SOP annually for better performance and management of the department and it infrastructure. Delta Capital Ghana Ltd, - Accra Position: I.T Administrative Consultant Year: Oct 2015 – Aug 2016 [11 Months] Key Duties and Achievements:  Installation of the LAN at the head office  Install computer, printers and copiers             Deployed windows 7 OS and other application software Windows Server Administration (Active Directory, DNS and DHCP) Maintaining smooth running and effective usage LAN and the internet Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches Ensure network connectivity throughout a company's LAN infrastructure is on par with technical considerations. Maintain network servers such as file servers and active directory. Schedule and perform quarterly system maintenance projects Support procurement of I.T and related systems. Configure routers, firewalls and other network security devices. Configured Cisco Linksys Router and all TrendNet Access Points across TSL location is Ghana. Responsible for periodic system backups and system patches/updates Troubleshooting internet connectivity issues, print issues, changing toners, and keeping stock of the same. Zormelo and Associates - Accra Date: Nov 2014 – Sept 2015 [10 Months] Position: I.T Administrator Key Duties and Achievements:  Responsible for effective provisioning, installation and configuration, operation, and maintenance of systems hardware, software, and related infrastructure.  Configure and test of any new hardware and software before deployment.  Responsible for supporting the company’s SQL database and periodic backups  Reduced helpdesk complains by the efficient use of remote desktop and team viewer  Perform on-going performance tuning, hardware upgrades, and resource optimization.  I was the point of contact on all information security issues, projects and activities in the company.  Provides advice to senior management and executives concerning information security issues and new IT trends.  Provides specialist information security advice during project requirement phase of ijobs web application (ijobs.zormeloandassociates.com) program to ensure the success of the program  I was responsible for training staff members on new applications.  Installed and maintain Z&A’s server and other computer peripherals  Diagnose, implement and document corrective solutions for end-user problems  Coordinate the procurement and installation of new computer hardware and software.  I install antivirus, firewalls and other software and manage the licences.  Responsible for managing stock of I.T supplies like printer tonners, cartridges, mouse, projector and other accessories.  Troubleshoot windows outlook mail client and manages webmail admin portal with c-panel.  I worked closely with management to prioritize business, information and communication needs.  I was responsible for locating new process improvement opportunities in the ICT field that will minimize operational cost, support business growth to increase revenue.  I worked closely with HR recruitment team on several recruitments and assessment project. I supported in shortlisting and setting up I.T devices like laptops, tablets with Skype, Zoom App, Team Viewer for the interview sessions. Seventh-Day Adventist Senior High School Position: I.C.T Trainer and Systems Administrator Date: Nov. 2009 – Nov. 2014 [5 years] Key Duties and Achievements:  Designing/Creating learning materials in audio/visual format for students to learn  Designing/Creating learning materials in written pamphlets for students to learn  Training /Teaching information communication technology (senior high school curriculum)  Designed, implemented Support the schools LAN/Wireless network.  I was responsible for administering and supporting the entire campus network.  I was responsible for supporting over 900 users including students and staffs.  I was responsible for maintenance and support for all Hardware at the I.C.T Lab.  Attending I.C.T conferences organised by educational institutions like Intel Corporations (USA), Ghana Education Service and West African Examination Council.  I was responsible for supporting the schools database with a code name “my school”, developed by Telligent Ghana (telligentgh.com)  I was the point of contact for procuring all ICT tools.  I monitor internet usage of students and staff with the use of Mikrotik router board 750.  Troubleshooting internet connectivity INTERESTS  Attending Boot Camps, Seminars and Conferences  Reading eBooks  Sharing Ideas REFERENCES Character and career reference(s) will be provided upon request.