Jamee Villanueva

 Jamee A. Villanueva 203 2nd St. Marisol Subd. Angeles City Contact number:- - Objective: To have a significant position in your organization to contribute on its success and profitability through the application of my knowledge, ability and experience. Personal Data: Date of Birth: August 19, 1993 Civil Status: Single Gender: Female Height: 5’7 Weight: 100lbs Nationality: Filipino Language: English and Tagalog Work Experience: Expert Global Solutions Clark, Pampanga United Parcel Services Customer Service Representative December 2012 to January 2014 Answering inbound calls Resolving customer concerns Answering inquiries Calculating shipping rates Tracking packages Scheduling pick ups Order entry Processing credit card payments Providing information on proper documents for shipments Sutherland Global Services Clark, Pampanga AT&T Billing and Sales Representative November 2014 to March 2015 Answering inbound calls Handling billing concerns Sales Upselling Calculating rates Handling inquiries Shore 360 Clark, Pampanga Boxbrownie.com Admin Officer (September 2017 - June 2019) Answering inbound call/Making outbound calls Chat Support Email Management Admin Tasks Basic Photo Editing Sending reports Team Support and Training Support Zendesk CRM Google Apps Online Research Team Leader (June 2019 – June 2020) Team Handling Training Quality Assurance of Jobs Evaluations Escalations Direct Report to Clients Coaching and providing feedback Working with Quality Assurance Team Providing feedback from agent to management Providing suggestions regarding the process Handling task from management Scheduling Coaching and Meetings Microsoft Office Apps (Word, Powerpoint, Excel) Sharepoint (Dropbox, Wetransfer, Google Drive) Creating Training Documents and Videos Basic Photo and Video Editing (Photoshop and Filmora) Basic Knowledge in Canva Basic Knowledge in Content Writing Organizing Documents Trello Educational Attainment: Systems Plus College Foundation Balibago, Angeles City, Pampanga - Olongapo Wesley School Magsaysay, Olongapo City - Integrated Computer School Foundation Angeles City - Seminars/Trainings Attended INTEGRATED COMPUTER SCHOOL FOUNDATION “Hypertext Markup Language/Cascading Style Sheet” ICSF – Annex 3rd Floor RM Bldg. Henson St. Angeles City, Pampanga INTEGRATED COMPUTER SCHOOL FOUNDATION “Basic Networking and Windows 2008 R2 Server” ICSF – Annex 3rd Floor RM Bldg., Henson St., Angeles City October 27, 2015 INTEGRATED COMPUTER SCHOOL FOUNDATION “Computer Hardware Servicing NC II” ICSF – Annex 3rd Floor RM Bldg., Henson St., Angeles City March 23, 2015 CLARK DATACENTER INC. “OJT Trainee” 7374 Gil Puyat Ave., Clark Free Port Zone, Angeles City April 20, 2015 – June 2, 2015 Skills and Interest Computer Literate Office Applications – (MsWord, PowerPoint, Excel) Troubleshoot and Repair Desktop Computers Installing of Hardware and Software System Windows Operating Systems and Applications. I hereby certify that the information made herein are true and correct to the best of my knowledge and belief. _________________ Jamee A. Villanueva