Jamal Gakuria

Experienced customer support professional with a history of working in the retail and e-commerce industry. Achieved helping organizations provide high-quality service to customers with an aim of meeting all their needs and retaining customers. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Established an effective liaison between companies and their potential and current clients. Improved to keep and increase customer satisfaction with every email, phone call or live chat. Influenced the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers. Accelerated customer service functions in line with business objectives as well as created and executed strategies to build brand equity and support every stage of the customer lifecycle journey contributing to 90% customer retention.