Jamal Ahmad

Jamal Umrah Operations Specialist I am a professional with experience in the tour & travel industry, specializing in Umrah and halal tourism. As an operations expert, I am accustomed to monitoring the entire travel process from pre-departure to post-departure. Additionally, I have experience in accounting and administration, enabling me to efficiently manage financial and administrative aspects. I am committed to delivering quality service and continually contributing to enhancing the customer experience in this industry. Work Experience Contact 2023 - 2024 Operations Officer Shafwah Holidays Tour & Travel Conducted rituals and training for Umrah pilgrims. Managed paperwork, permits, and communication for smooth operations. Coordinated departure and ensure pilgrims are well-prepared. Managed return processes for a smooth transition home. Collected feedback from Umrah pilgrims and make improvements for future journeys. Phone - Email-Address Cililitan, Jakarta Timur Education Diploma Saint Mary Basic Airline 2016 - 2019 Manager Operational Alfa Tour & Travel Led day-to-day operations for Umrah travel. Coordinated smooth pre, during, and post-travel processes. Ensured high-quality service delivery. Collaborated with the team for efficiency and issue resolution. 2010 - 2015 Tour Division Manager (Promoted) Kaha Tour & Travel Oversaw and coordinated all aspects of Umrah tour operations, including itinerary planning 2007 and booking management. Supervised a team, providing guidance and ensuring excellent customer service during the Skills Airport Handling tours. Managed budgeting and financial reporting for the Tour Division. 2007 - 2010 Tour Division & PR Kaha Tour & Travel Umrah Services Coordinated and organized Umrah tours, managing logistics such as accommodation and transportation. Ensured client satisfaction by addressing concerns and providing a seamless travel experience. Communicated the agency's values and offerings through various channels, including social media and events. Pilgrims Documentation Airport & Airlines Policy Administrative Finance & Accounting 2004 - 2007 Accounting Staff Kaha Tour & Travel Managed financial transactions, recording, and verifying expenses for Umrah travel operations. Maintained accurate financial records and assist in the preparation of financial reports. Collaborated with other departments, contribute to budgeting and forecasting efforts, and ensure adherence to deadlines. 2001 - 2004 Administration PT. Karya Baharindo Cipta Conducted general clerical tasks, including phone and email correspondence Create Filing and mail management Data entry, record-keeping, and database maintenance; proficient in basic office software Reference Nafisha HCBP Shafwah Holidays Iwan Head of Operations Phone: - Phone: - Email : - Email : -