TRAININGS & CERTIFICATES
The 4 Disciplines of Execution
COMPANY TRAINING | April 2021
JAMAICA LEI
MALIGAYA
CONTACT INFORMATION
Mobile No: -
Email:-Home Address;
57 Maria Clara St, Rizal Village,
Cupang, Muntinlupa City
ACCOMPLISHMENTS
GURU Scout Batch 1 for Non Voice
Operations
Squad Ambassador, Manual Fulfillment
Team Crimson Batch 1
NVO Snapshots, Production Manager
PS Super Ambassador
Google Guides
AMAZON Online Arbitrage UK
FREELANCE TRAINING | Completed date: March 2021
Introduction to Google SEO
COURSERA | Completed date: February 21, 2021
EMPLOYMENT HISTORY
Senior Operations Representative
March 2017 – August 2021 | Capital One Philippines Support Service
Corp.
Main responsibilities include:
Running the Manual Fulfillment queue for Alabang, processing cases
submitted by different departments such as Customer Service,
Collections, Settlements, Credit Bureau Investigations, and Fraud.
Transitioned new card clients through platform modernization and
process improvement. With prior experience in Card Customer Service
wherein inbound calls ranging from payment, general credit inquiries,
merchant disputes are resolved.
Product Sourcing Assistant (Project-Based)
March 2021 – August 2021 | Alexander Ruben Ltd.
Main responsibilities include:
Established an Amazon UK store by sourcing products through online
arbitrage; Basic Amazon Seller Central training and management and
wholesale sourcing
Telemarketer (Forex Company)
December 2015 – December 2016 | Remote Staff Incorporated
Main responsibilities include:
Educating clients about forex trading, sending emails about the next
workshop, calling clients to invite them to join the next workshop, selling
the event to leads in the database, generating new leads to call, selling
forex courses
TRAININGS & CERTIFICATES
AREAS OF EXPERTISE
Back Office Fulfillment Requests
Customer Service Skills
Digital Marketing
Online Arbitrage
Lead Generation
Foreign Exchange Trading
Copywriting
Technical Writing
Web Content Creation
Basic Web Design
Collections Associate (Law Firm in San Diego, CA)
May 2015 – December 2015 | Microsourcing Philippines
Main responsibilities include:
Doing B2B transactions to lien adjusters, sending emails to collect
payments, faxing out settlement documents, calling the insurance
company to get payment for medical bills
Customer Care Associate (Seasonal Entertainment Account)
December 2014 - May 2015 | Alta Resources Incorporated
Main responsibilities include:
Creating new membership for movie club members, assisting billing
concerns, helping them choose their Disney movies, soft-selling the
feature title for the month
Technical Support Representative (Internet Service Provider)
January 2014 – February 2014 | Acquire Asia Pacific
Main responsibilities include:
Providing support for DSL customers such as authentication, simple
troubleshooting, and ending out technicians
CHARACTER REFERENCE
Customer Service Representative (Telco Account)
November 2012 – December 2013 | Sitel Philippines
Main responsibilities include:
Helping customers top-up their phone, assist in technical concerns i.e.
voicemail and roaming, soft-selling of phone units
JOAN YOUNG
Unit Manager
Capital One Philippines-
MARIA BELINDA VENCER
Senior Operations Representative
Capital One Philippines-
RUTH BENSON-FRANCISCO
Unit Manager
Capital One Philippines-
EDUCATION
Tertiary -)
BS Development Communication University of the Philippines Los Baños
Secondary -)
Valenzuela City Science High School
Primary -)
Caruhatan West Elementary School
