Jamaica Elisha Mary C. Martinez

Jamaica Elisha Mary C. Martinez Lot 8 Block 3 Champaca Street, Palmera Homes Subdivision, Angeles City, Pampanga Email:-Skype ID:-Contact Number: - PROFESSIONAL OBJECTIVE: To obtain a home based job that will continue to enhance my efficiency on doing tasks assigned and still deliver quality results. EDUCATIONAL ATTAINMENT: Bachelor of Science Major in Hotel and Restaurant Management Holy Angel University Angeles City, Pampanga June 2007 - March 2011 WORK EXPERIENCE: Inbound and Outbound Collections Representative TATA Consultancy Services Account: AGL / Australia Gas and Light September 09, 2015 – November 02, 2017 Collects payments for gas and electricity bills over the phone using credit card and debit card Set up Direct Debit accounts for customers thru their credit cards, debit cards and bank accounts Explain bills to customers Update customer’s account details Set up payment arrangements and payment plans Process refunds via Electronic Fund Transfers and Cheque Answering customer’s other account inquiries Make offers to retain cancelling customers Organize cancellation or relocation of gas and electricity supply Set up reconnection work orders and call distributors to follow up on date and time of reconnection Retention Support Sutherland Global Services Clarkfield, Pampanga Account: HughesNet Satellite Internet January 2013 – September 08, 2015 Customer Service Representative (Billing and Technical Support) Sutherland Global Services Clarkfield, Pampanga Account: HughesNet Satellite Internet July 2011 - January 2013 Retention tasks include receiving customer complaints and doing great efforts to save those customers that are calling to cancel the service. Billing function includes bill explanation and payment processing thru credit card, debit card and e-check.  Technical duties include troubleshooting of problem with the internet service, VPN connection over the phone and creating technician dispatch if problem with the service can’t be fix over the phone. Sales tasks include informing customers about the new updates with the service and explaining to customers everything about their contract. Online tracking of equipment that are being sent to customers TRAINING Intern Hotel Crew (Housekeeping Department) and Service Crew OASIS Hotel Angeles City, Pampanga November 2010 - February 2011 PERSONAL INFORMATION: Date of Birth: June 04, 1991 Age: 26 Gender: Female Civil Status: Married Citizenship: Filipino Language: English SUMMARY OF QUALIFICATIONS: Unique combination of expertise in Sales, Billing and Finance, Technical, Collections and Retention Excellent English Communication skills Highly proficient in Microsoft Office and documents data accurately Has great convincing skills that were mastered for being a Sales and Retention Representative for more than 4 years Good interpersonal skills and excellent in dealing with people of varying cultures PERSONAL TRAITS AND ATTITUDE TOWARDS WORK: Always comply with company rules and makes certain that company policies will be well practiced Highly motivated and driven, with strong desire to excel Hardworking and Proactive Passion for continuous learning and personal growth Sense of responsibility and values time Excellent cross-cultural communication skills Proven ability to work well with staff at all levels Polite and respects authority and can get along well with coworkers CHARACTER REFERENCE: Jaasiel Francesca Ruiz Team Leader Tata Consultancy Services-- Rizza Mendiola HR Tata Consultancy Services-- Ma. Lolita Dela Cruz Team Leader Sutherland Global Services-- I hereby certify that the above information are true and correct to the very best of my knowledge. Jamaica Elisha Mary C. Martinez