Jamaica Cunanan

 Jamaica Cunanan-Villaganas Hillsview Royale Phase 2, Naic Cavite −- –-– January 15, 1992 – Skype ID: aicavillaganas Objective In today's world, competition has reached its peak. It is not easy to stabilize ourselves in this neck-cut competition. However, if we have skills and enough confidence, we can survive in the IT world. For that, I will enhance my skills and make myself capable in the field. Experience Home-based NMS (Chat Support) Response to all chat platform provided by the company in a timely manner and most appropriate response to the customers query. Customer and Technical Support Representative July 2013 – January 2016 All graveyard shift. Dish Network Provide customer and technical support to a well-known satellite cable company in United States of America. Scheduling Technicians prior to customers request and needs. In-house desktop application, Google docs and Google excel. HP Printers and Computers Supported technical products for a top leading brand of computers and printers for MAC OS and Windows. Making Reports for issue, creating tickets for product replacement and sales. Team Viewer for Remote Access, REMEDY, Google Cloud Uber Technologies Email Support Specialist for an online transportation network company in United States of America Zendesk, Google Docs and Excel Junior .NET Developer DataSoft Solution SDN BHD, Kuala Lumpur, Malaysia June 2012 – July 2013 Created a desktop software to control contactless smart card and smart card reader to be used in a railway company in Bangladesh. Created a web CMS to support the desktop software enabling clients to purchase load through the website, transaction history for their journey and many more. C#.NET, Visual Basic, Php Myadmin, CPanel, Yii Framework Freelance Programmer 2010 – Present To create desktop application, mobile application and web based application based from the client’s requirements needs and standards. Education Bachelor of Science (Hons) in Information Technology Kuala Lumpur Metropolitan University College, Kuala Lumpur Malayasia April 13, 2013 Second Class Honours Upper Division Skills Microsoft Office Application such as Excel, Word, Access, PowerPoint, Visual Basic, Visual C#.NET, PHP, JAVA, Adobe Photoshop, MySQL Database, SQL Database Level 2 Technical Support Service Advance Customer Support Service Basic QuickBooks and bookkeeping References Jurivic Cabatian, Avon Manager- Kenn Mark Ambay, Email Support - John Christopher Sy, Hyundai Sales Consultant-