Jamaica Allyzon U Viray

Jamaica Allyzon U. Viray 009 LT Falcon St. South Crest Village San Agustin II, Dasmarinas City, Cavite. Philippines. 4114 Contact no- Email Add:-Work experience Job Title: Human Resource Assistant Inclusive Date: November 15, 2016 up to April 15, 2017 Company: HNGN ( Headlines and Global News) Job Description: Duties and Responsibilities: • Update writers articles tracker in using Google Sheet •Update writers information in Trello and move them to their boards •Update writers using Slack •Check Editors published articles •Update Employees List •Post Job Ad’s in different Job Portals •Answer Applicants Inquiry and provide instruction for Application Process Job title :Online Tutor Inclusive Date :March 20, up to present Name of company :51Talk Address :Ortigas Ave, Ortigas Center, Pasig, Metro Manila Contact no. :- Job Description: Duties and responsibilities: • Teach the English language to Chinese students online and evaluate their performance based on guidelines. • Prepare and study the teaching materials before the lesson starts • Conduct one-on-one video lessons with students within the prescribed time • Provide corrective feedback and ensure that the students understand each lesson. • Create a lesson memo with the necessary feedback about the topics discussed Job title : Technical Support Representative Inclusive Date : February 8, 2013 to May 16 2016 Name of company : Sutherland Global Services Address : Lot 562 Blk. 3 Governors Drive Poblacion, Carmona, Cavite, Philippines Contact no. : 63 - Duties and responsibilities: • Responsible for providing professional technical support for end users • Responsible to ensure that customer expectations are met and are in line with account's policies, practices and procedures. • Resolve customer requests and technical issues in a timely fashion. • Respond to customer’s concerns with accurate and complete information while maintaining a friendly, personalized tone. • Track personal Metrics (i.e., Productivity, Customer Satisfaction and Quality), identify areas that need improvement, initiate own ideas for improvement and ask for tips and coaching where needed. • Exhibit excellent customer support skills and online site and tools knowledge, such as but not limited to: General internet knowledge, browser settings/functions, technical issues, site navigation, etc. Main functions: • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. • Improves client references by writing and maintaining documentation. • Participates in development of client training programs by identifying learning issues; recommending instructional language. • Accommodates client disabilities by recommending devices and techniques. • Avoids legal challenges by monitoring compliance with service agreements. • Improves system performance by identifying problems; recommending changes. • Accomplishes information systems and organization mission by completing related results as needed. Job title : Executive Operations Representative Inclusive Date : November 14 2011 to April 20 2012 Name of company : Aegis People Support Address : Ayala Ave. cor. Sen. Gil Puyat Makati City Contact no. : - Job Description: Duties and responsibilities: • Communicate effectively and efficiently • Ensure customers satisfactions in all transactions. • Provide support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance. • Strictly follow issues/requests the requirements • Meet goals and targets. Personal data: Date of birth: July 22 1992 Age: 23 Civil status: Single outlined addressing customers Nationality: Filipino Religion: Jehovah’s Witness Height: 5’6 Weight: 80 kg Special skills: Problem Solving, LAN Knowledge, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, Avaya, Cisco System Administration Educational attainment: Collage : Technological University of the Philippines URC Avenue Salawag St. Dasmarinas Cavite Inclusive date: 2010 up to 2011 Secondary : Maranatha Christian Academy Malagasang 2-D Imus Cavite Inclusive date:- Elementary : San Isidro Elementary school Brgy. San Isidro Antipolo city Inclusive date:- Character reference Position Contact no. 1. Jun V Robles Technical Instructor - 2. Kristin Jaberina Supervisor - 3. Allan Dueñas Supervisor - I hereby declare that all of the statements above are true and correct beyond my knowledge and belief. _____________________________ Jamaica Allyzon U. Viray