EMPLOYMENT HISTORY
Order Fulfillment Specialist
Splace Outsourcing (Feb. 2018 - Present)
Ishka
JAMAICA A. BASTASA
CUSTOMER SERVICE REPRESENTATIVE
Personally handles refunds and reallocation of stocks to
fulfill orders in Shopify through Netsuite.
Assisting client with administrative tasks.
Answering email tickets via Zendesk.
Customer Service Representative
Conectys Philippines (Jan. 2017 – Aug. 2017)
ItWorks
Phone Support
Assisted customers with their membership accounts and
auto-shipments.
Customer Service Representative
SKILLS & ABILITIES
- Motivated, well-disciplined individual
- Finds joy in assisting others
- Knowledgeable in conversational English
- Team player
- Software: Zendesk / Shopify / Netsuite /
Gorgias
AWESOME OS (Aug. 2014 – Dec. 2016)
TechStyle
Provided phone support for TechStyle: JustFab.
Provided chat and email support for TechStyle: Fabletics
and FabKids.
Assisted members with their monthly subscription, and
order, refund, and replacement concerns.
Technical Support Representative
CONTACT INFORMATION
House 145, Prk. 15, Sanasa St., Brgy. 76-A
Bucana, Davao City
Teleperformance Davao (Dec. 2013 – Aug. 2014)
Comcast
Phone support
Cable box and internet modem activation.
- / -
Outbound Representative
-
Sycore Solutions Inc. (Dec. 2012 – Oct. 2013)
All About The Baby
Phone call
EDUCATIONAL HISTORY
University of Mindanao
June 2010 - 2012
College Undergraduate
Maryknoll College of Panabo, Inc.
June 2006 - 2010
Completed High School
