Jamaeca Marquez

I am a highly motivated customer service professional with a strong background in customer support, human resources, and quality assurance. Over the years, I’ve gained experience handling inquiries and complaints through email, chat, and voice support, particularly in educational, e-commerce, and telecommunications accounts. I have also worked as a Human Resource Generalist and a temporary Quality Assurance Analyst, where I honed my administrative and organizational skills.

My key strengths include:

• Customer Service: Skilled in managing customer concerns efficiently across various platforms.
• Administrative Support: Proficient in data entry, record keeping, and time/task management.
• Technical Tools: Familiar with CRM tools like Salesforce and Zendesk, project tracking with JIRA, and communication via Microsoft Teams and Zoom.
• VoIP Tools: Experience using systems like Avaya OneX and Dialpad.
• Productivity Software: Competent with Google Workspace and Microsoft Office tools.
• Soft Skills: Highly adaptable, detail-oriented, flexible, and a strong team player.

I’m currently working remotely as a Distressed Passenger Agent for a U.S.-based company, where I continue to demonstrate professionalism, empathy, and efficiency in high-pressure customer interactions.