Jam Ashley Marie Garcia

JAM ASHLEY MARIE A. GARCIA SOCIAL MEDIA MANAGER / CUSTOMER SERVICE REP / OUTREACH SPECIALIST / VIRTUAL ASSISTANT PROFILE EDUCATION 2023 - Present MINDANAO STATE UNIVERSITY Bachelor of Science in Business Administration Major in Marketing Management 2021 - 2023 MINDANAO STATE Versatile and results-driven professional with experience in social media management, creative direction, customer support, virtual assistance, data entry, and outreach. Proven ability to craft engaging content, manage online communities, and collaborate with UGC creators to elevate brand presence. Skilled in handling administrative tasks, maintaining accurate records, and delivering exceptional customer service. As an outreach specialist, effectively identified and built relationships with influencers, partners, and potential leads to support marketing and business growth. Organized, proactive, and committed to delivering quality results in fast-paced digital environments. WORK EXPERIENCE UNIVERSITY - SENIOR HIGH Science, Technology, Engineering and Mathematics Track SKILLS Project Management Outreach Teamwork Time Management Leadership Effective Communication Critical Thinking Editing Customer Support LANGUAGES English (C2) Creative Director / Social Media Manager DB Establishment - FULL TIME Dec 2023 - Mar 2025 Directed overall creative strategy and visual branding across platforms Sourced and coordinated with UGC creators that aligned with brand values and target market Oversaw content production to ensure quality and brand consistency Collaborated with marketing and social teams to execute campaign concepts Provided creative direction for photo, video, and promotional materials. Managed content calendars, ensuring consistent posting and engagement. Jan 2021 - Dec 2023 Customer Support Natural Express - FULL TIME Responded promptly to customer inquiries via chat, email, and social media Resolved issues efficiently while maintaining a positive brand experience Provided product information, troubleshooting steps, and order updates Documented customer interactions and feedback for continuous improvement Collaborated with internal teams to address recurring concerns and improve support processes Virtual Assistant / Data Entry US - Based Company - PART TIME Mar 2021 - Oct 2023 Performed accurate data entry and maintained organized digital records Managed calendars, emails, and scheduling tasks for clients Conducted online research and compiled reports as needed Handled administrative support such as file management and document formatting Ensured confidentiality and accuracy in handling sensitive information