Jalleah Grace Alfarero Magbiray

JALLEAH GRACE A. MAGBIRAY Sto. Tomas, Davao del Norte, Philippines (--LinkedIn: https://www.linkedin.com/in/jgmagbiray/ Summary A motivated, versatile young professional specialized in offering outstanding customer service as well as efficiency in task management. Skilled in communication, adaptability, and multi-tasking. Seeking opportunities to leverage expertise and contribute to the success of a company whose vision is to catalyze world-class service with a discrimination-free work environment. Qualifications, Special Skills, and Activities Languages: Filipino - mother tongue • English: fluent, studied since 2007 • Other language: Korean (advanced), studied since 2018 Spanish (beginner), studied since 2023 Computer skills: Word, Excel, Powerpoint, Microsoft Publisher, Microsoft OneNote Lightroom, Windows Movie Maker, Canva, iMovie, Filmora, Rozaz, Micros Personal skills: Problem-solving, time management, leadership, verbal and written communication, flexibility, guest service, working under pressure Countries resided besides birth country: United States Leisure activities: swimming, reading, yoga, martial arts, walking, listening to music, binge-watching, exercising, traveling, spending time with family and friends, star-gazing Education JOJI ILAGAN COLLEGE OF BUSINESS AND TOURISM Davao City, Philippines August 5, 2019 - January 30, 2023 Bachelor of Science in International Tourism Management Academic Excellence Award - First Honor ASIA PACIFIC INSTITUE FOR EVENTS MANAGEMENT Leeds, United Kingdom January 14, 2023 International Professional Certificate WORKSKILLS INTERNATIONAL Moss Vale, Australia August 2019 - January 2023 NC II TESDA Program Experience NEW WORLD MAKATI HOTEL Makati, Philippines Management Trainee August 20, 2024 - Present • Main task Train under acting managers, supervisors and executive directors in the food and beverage department. Assist upper management and supervisors with day-to-day operations. • Other tasks o Understand operations for all outlets of the food and beverage department. o Shadow supervisors in overseeing and leading daily operations in food outlets. o Understand how to manage finances, budgeting and the revenue for food and beverage department. o Conduct inventory check. o Handle banquet events and assign tasks to staff. o Complete assigned task by required deadlines. o Work toward achieving the competencies set out in a training plan. o Address customer feedback and complaints during the shift, ensuring top-tier customer service. o Address customer needs for satisfaction and relationships. TAGA UNO TRAVEL SERVICES Sto. Tomas, Davao, Philippines Travel Planner August 3, 2024 - Present • Main task Plan personalized travel itineraries, arrange transportation, book flights and accommodations, and understand the destination to ensure it aligns with the client's preferences. Provide tips and assistance for the destination, and keeping up to date for travel trends. • Other tasks o Ensure thorough and personalized travel arrangements according to the tastes, interests, and financial constraints of clients. o Discussing with clients to learn about their travel needs and preferences. o Assist clients with visas, passports, and other travel documents. o o o Support clients with emergencies or last-minute changes during trips. Addressing all inquiries or issues from clients and offering topnotch customer service. Create marketing materials for advertisements on social media. ST. REGIS ASPEN Aspen, CO, USA Private Dining Captain January 20, 2024 – April 7, 2024 • Main task Lead and oversees the operations of the private dining team. Ensure that guests’ orders are accurate, and food preferences and allergies are addressed. Making sure that food and drinks are served on schedule and in a timely manner and that nothing is missing from the orders. • Other tasks o Have a thorough knowledge of the hotel’s menu and offerings. o Setting up and delivering the orders to the guest’s room. o Ensuring that the order is complete and presented in an attractive and appetizing manner. o Responsible for guest orders from the room or pool area via phone or any other ordering devices like mobile apps, TV, etc. o Punching the food and beverage orders onto the Point of Sales systems. o Directly involved in the process of receiving and placing orders, as well as dealing with guest requests and orders in a pleasant, efficient, and timely manner. o Provide recommendations and suggestions to guests upon request. o Being an effective leader with the rest of the private dining team. o Communicates well with rest of the team for an accurate order delivery. ST. REGIS ASPEN Aspen, CO, USA Server October 16, 2023 – January 20, 2024 • Main task Ensure that guests are well taken care of promptly and in accordance to the service standard. Provide high-quality service that help maintain and attract customers. • Other tasks o Prepare restaurant tables with utmost attention to cleanliness and order. o Cater to customers upon entrance. o Display restaurant menus and assist guests with selecting food and beverage selections. o Ordering and serving. o Answer inquiries or provide recommendations for alternative products. o Collaborate with other team members and kitchen/bar staff. o Dealing with complaints or difficulties using the H.E.A.R.T method. o Create bills and take payment. ST. REGIS ASPEN Aspen, CO, USA Hostess May 15, 2023 - October 15, 2023 • Main task Acts as the first point of contact in the restaurant, gathers guest information before assigning their table, sets the stage for high- level customer experience, ensures there is a fair amount of cover in server sections, and manages the bustling waiting area. • Other tasks o Welcome guests in a warm and friendly manner, then assist them in finding seats. o Seats guests and manage the seating chart. o Monitors restaurant activity to determine seating and dining flow. o Responds to guest inquiries and requests in a timely, friendly, and efficient manner. o Performs opening and closing duties, as needed. o Assists others with side work including, but not limited to, cleaning, stocking, and folding silverware, etc. o Helps fellow team members and other departments wherever necessary to maintain positive working relationships. BLESSED SHINE DEVELOPMENT MANAGEMENT CORPORATION Sto. Tomas, Philippines Administrative Assistant November 12, 2022 – March 20, 2023 • Main task Responsible for managing travel and meeting plans, organizing reports, and ensuring proper filing systems. • Other tasks o Receiving administrative requests and concerns from top managers. o Organizing and scheduling appointments using administrative software. o Write and distribute emails, memos, and forms. o Assist in the preparation of regularly scheduled reports. o Update and maintain office policies and procedures. o Order office supplies and explore fresh offers and sources. o Maintain contact lists and book travel plans. o Submit and balance expense reports. THE RITZ HOTEL AT GARDEN OASES Davao City, Philippines Banquet Waitress October 10, 2022 - October 27, 2022 • Main task Responsible for coordinating daily dining banquet operations, handling food with sanitation and safety, ensuring sanitation and safety of units, and working as a committed team member to achieve the highest level of customer service. • Other tasks o Welcome guests and assist them in finding seats. o Respond to questions and queries. o Serve meals and beverages. o Portion foods in the banquet area. o Refill meals, beverages, appetizers, etc., at the banquet table. o Always keep tables clean and tidy. o Maintain area cleanliness. o Wipe plates and other utensils before placing them at the banquet table. o Clean and set up the banquet space. o Garbage disposal. THE RITZ HOTEL AT GARDEN OASES Davao City, Philippines Front Desk Agent September 20, 2022 - October 9, 2022 • Main task Responsible for checking in and checking out guests, contacting appropriate hotel departments to resolve guest issues or concerns, acting as the main point of contact for all guest needs, managing telephone and email communication systems, as well as reservation systems. • Other tasks o Respond to guest requests for special arrangements or services. o Greet, welcome, and assist guests. o Arranging transportation requests. o Maintaining cleanliness in the reception area. o Call-answering and call-forwarding. o Arranging guest folios. o Receiving all incoming mail and packages. o Address guest complaints. o Activate key cards. THE RITZ HOTEL AT GARDEN OASES Davao City, Philippines Room Attendant August 29, 2022 - September 18, 2022 • Main task Responsible for providing guests with top-notch cleaning services, and guaranteeing welcoming and spotless rooms that ensure a relaxing and pleasurable stay. Respectfully and knowledgeably attending to all guest queries and requests. • Other tasks o Set up beds and change linens. o Replace used towels. o Mop and sweep floors, and dust furniture. o Replenish amenities (bath care items). o Clean public areas, like corridors. o Garbage and food disposal. o Report technical and maintenance problems. o Managing inventory. o Maintaining an adequate stock of cleaning supplies.