Jaliya Warusawitharana

I am an experienced ERP and operations professional with over 17 years of experience in back-office administration, customer support, and operational management. Over the past several years, I have specialized in Microsoft Dynamics Business Central as a Functional Consultant, helping organizations improve their financial, operational, and reporting processes through effective ERP solutions.

My expertise includes working with key Business Central modules such as Finance, Sales, Purchasing, Inventory, and Projects. I support businesses with system implementation, configuration, troubleshooting, and user training while ensuring that business requirements are translated into practical and efficient system solutions. I also have experience assisting organizations in optimizing workflows, improving reporting accuracy, and enhancing day-to-day operational efficiency.

In the last four years, I have worked remotely with international clients across the UK, US, and Australia, providing ERP consulting, system support, and operational assistance. This experience has strengthened my ability to collaborate with distributed teams, manage client expectations, and deliver reliable support in fast-paced environments.

In addition to ERP consulting, I bring strong experience in customer support, project coordination, and administrative operations. I am comfortable using modern collaboration and support tools such as Zoom, Microsoft Teams, Slack, Jira, Trello, Zendesk, HubSpot, Airtable, and Google Workspace, which allows me to work efficiently in remote-first teams.

My approach is focused on understanding business needs, simplifying processes, and delivering practical solutions that create real value for organizations. I enjoy working closely with stakeholders, identifying operational challenges, and implementing systems that help teams work smarter and more efficiently.

I am currently seeking remote opportunities where I can contribute my expertise in Microsoft Dynamics Business Central consulting, ERP support, and business operations while continuing to help organizations streamline their processes and improve overall performance.