JALILAH
GUTOC
PROFILE
EDUCATION
Highly capable customer
representative with over six years’
experience in telephone customer
service. Experience with sales, tech
support, troubleshooting and
customer care. Knowledgeable with
major customer service software,
handling customer complaints, and
maintaining a positive and friendly
disposition. Hoping to use my wealth
of experience to attain employment
in your firm.
Mindanao State University – Main Campus
June 2010 – March 2014
Bachelor of Science in Business Administration major in Entrepreneurial
Marketing
CONTACT
PHONE:
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PROFFESIONAL EXPERIENCE
Microsourcing
Customer Service and Email Specialist
August 2021-March 2022
RMS COLLECT (formerly IQOR, Inc.)
Customer Service Specialist
March 2016–June 2021
Teleperformance
Customer Service Specialist
February 2015–October 2015
EMAIL:-
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LinkedIn:
Linkedin.com/in/JhalHjg
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REFERENCES
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Available upon request
Answer and direct 40+ calls daily, with goals including selling
plans, managing customer accounts, responding to service
queries, and cancelling accounts
Able to research and manage highly complicated accounts to
provide comprehensive service to customers and assist upper
management
Closed sales
Received various awards including Most productive and one
of the Top Agents of the month
ADDITONAL SKILLS
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Ability to multi-task, set priorities and manage time effectively
Familiarity with CRM systems and practices
Strong phone and verbal communication skills along with
active listening
