Jaleah Hobbs

Jaleah Hobbs- OBJECTIVE To obtain a position that promotes growth and affords me an opportunity to acquire new skills. I am seeking a position that will provide me with hands on experience, offers invaluable knowledge and insight of what I look to experience upon graduation, in a professional setting. EDUCATION Columbus State University, Columbus, GAMay 2013 – Present Bachelor of Business Administration in Finance / Minor in International Business Expected graduation date: TBD RELEVANT COURSES Principles of Accounting Principles of Management The Environment of Business Economics Human Resource Management International Business Managerial Finance Financial Analysis Investments WORK EXPERIENCE TSYS (Total System Services) Columbus, GA Fraud Analyst03/2017 – Present Respond to 25 or more account inquiries per hour providing the merchants and cardholders of five or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Building knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts Anthem Inc. Midland, GA Customer Care Representative11/2016 – 03/2017 Responded to customer questions via telephone and written correspondence regarding insurance benefits, Provider contracts, eligibility and claims. Analyzed problems and provides information/solutions. Operated a PC/image station to obtain and extract information, activities and changes in the database. Thoroughly documented inquiry outcomes for accurate tracking and analysis. Developed and maintained positive customer relations and coordinated with various functions within the company to ensure customer requests and questions were handled appropriately and in a timely manner. Researched and analyzed data to address operational challenges and customer service issues. Provided external and internal customers with requested information. Under immediate supervision, received and placed follow-up telephone calls / e-mails to answer customer questions that were routine in nature. Steigenberger Hotel Group Frankfurt, Germany Leisure Sales and Marketing Intern05/2016 – 08/2016 Provided support for writing agreements, quotations and handling of sales leads Prepared special price lists or client-specific lists Prepared customer data for the evaluation of potential Prepared statistics (Marketing data and – reports) Supported the Marketing Division, upkeep of company website and social media accounts Page 2 Prepared presentations and other documents in several languages Prepared and maintained the LA (“Leisure Account”) List Prepared and wrote Leisure contracts Controlled and processed sales drives in the finance accounting system S+S Supported invoice handling Best Buy Columbus, GA Merchandise Specialist10/2013 – 11/2016 Down stocking product Applied procedures to prevent shrink and theft Shipped and received product Weekly Ad Set Added and set planograms Levy- Georgia Dome08/2011 – 05/2013 Atlanta, GA Suites Runner Assisted the Suite Captain in serving meals to guests in the suites Observed guests to respond to any additional requests and determined when the meal has been completed Presented the dessert cart at each suite during events Cleaned up remaining food product and equipment after the guests have left Set up the Suite with preordered complimentary food, beverage product and required serving equipment . Dunkin Donuts Douglasville, GA Cashier08/2011 – 01/2013 Operated cash register Provided great service to customers Served food and beverages Made donuts Counted tips Walgreens Douglasville, GA Cashier09/2010 – 01/2011 Operated cash register Re-stocked shelves Maintained a clean front end Encouraged customers to purchase suggestive sales Maintained outstanding customer service ORGANIZATIONS Financial Management Association – Chief Information Officer; Columbus State University 2015 Society for Human Resource Management – Member; Columbus State University Fun Committee – President; Best Buy TECHNICAL SKILLS Microsoft Word Excel PowerPoint Navigating the Internet