Jakie Lou Miller Manalo

Operations manager with 8 years of leadership experience in US telcos and P2P trading platform customer service.

During my work experience, I was able to develop multiple projects focusing on processes that will make the customers/users have a better experience in the service they are getting or in using our platform

I also manage people and help them achieve development objectives and performance targets. I take responsibility and accountability for my team by ensuring coverage, productivity/efficiency, and quality of service delivery.

After many years working in the busy customer support environment, I was able to develop my verbal and written communication skills, strong organizational and leadership skills. I learned the ability to multitask, work under pressure and solve issues quickly. 

I am always open to new challenges and learn new things