CHRISTIAN JAKE MARCO
Detail-oriented and trustworthy individual focused
on delivering results and providing timely support. I
help overwhelmed companies and clients regain
control of their schedule by introducing consistent
processes to keep reliable day-to-day performance
Contact
Professional Experience
Phone
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Address
Lanang, Davao City Philippines
WhatsApp
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Mar 2023
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May
2024
IT Lead Generation & Appointment Scheduler
Coolpo.io | Shanghai, China & Davao City
Identify and research potential IT clients (IT Resellers in Asia, Europe
and Middle-East) for partnership.
Email
Use tools like Apollo & LinkedIn and other digital materials to gather
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relevant contact information, email address and insights.
LinkedIn
Compose client-focused outbound emails and messaging for
https://www.linkedin.com/in/jake-
effective communication. Compiling lead progress and call
marco-1281a3266/
outcomes for performance analysis.
Education
the CRM (Notion, Lark and Google Sheets).
Track and document contact activity and qualification stages in
Communicate with Potential and qualified leads via phone, email,
or chat through WhatsAPP & LinkedIn to introduce the Business
Bachelor of Science in
Business Management
Portfolio and ensure timely client follow-ups.
Schedule appointments for IT clients like Business Development
Managers, Client Service Managers and IT Sales Executives based
Ateneo de Davao University
on availability and use scheduling tools like Zoom and Microsoft
Teams or industry-specific platforms for online meetings.
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Work closely with sales & marketing teams to align with goals and
Skills
strategies. Then send reminders for upcoming appointments via
email or chat.
Manage all client information with complete discretion, strictly
Customer Service & User
following data privacy regulations and internal security guidelines.
Ensure sensitive data is accessed and stored solely for valid
Experience
business needs.
Prospecting & Targeting
Stay updated on IT industry trends, tools, and competitor activity.
Product Knowledge &
Presentation
Client Relationship Building
CRM & Lead Management
Email & Calendar
Management
Data Mining & Multitasking
Eagerness To Learn
Virtual Chat Support
Cold Calling
Precision-Based Data Input
Goal-Focused & SuccessDriven
Graphic Design & Social Media
Mar 2025
–
Present
Chatbot Support
KrissAI | WFH | Freelance
Engage with dental professionals on LinkedIn by liking their posts,
leaving relevant comments, and sending connection invites.
Promote KrissAI website to dentist as a tool that ensures patients
always get the help they need. It handles customer inquiries
instantly, improving response time and enhancing overall
support. Also guide users through products, services and answers
FAQs. Sets appointments using built-in calendar features.
Begin messaging through chats with dental professionals on
LinkedIn, sharing KrissAI as an innovative solution for improving
patient interaction and Deliver assistance. Focus on building
authentic relationships by communicating exact, friendly and in
a manner that reflects professionalism.
Handling private information responsibly and securely
Aug
2022
–
Dec
2022
Data Entry Support
Outsource | WFH | Davao City
Input and update lead contact details like phone numbers, email
address, call summaries, Additional details and follow-up notes
into Google spreadsheets ensuring all details are updated.
Record the results of each response including whether the lead
was interested, requested a callback, required actions or refused
the offer.
Ensure good quality and reliable data by conducting thorough
reviews to filter out inconsistencies, or duplicate entries to
maintain clear reporting and better data flow.
Assist in compiling lead progress, call outcomes, and updated
contact lists for performance analysis.
Help facilitate day-to-day activities including documentation,
email updates, and task tracking as needed.
Handling delicate information with professionalism and privacy
awareness.
Oct
2019
Mar
2020
Customer Service Representative- Telco Account
Sutherland Global Services | Davao City
Answer incoming calls from AT&T customers & assist general
inquiries and resolves complaints, or account issues.
Help customers troubleshoot issues with internet or TV services.
Walk through customers about the step-by-step solutions for
device or network problems.
Assist with modem/router setups, outages, signal issues, etc.
Escalate advanced issues to higher-level tech support teams
when necessary.
Help customers make payments or set up auto-pay options.
Recommend new plans, features, or upgrades that is suitable to
customer’s needs.
Record customer issues, complaints, and their solutions in the
CRM (Oracle CRM on Demand) to ensure accurate tracking.
Dec
2018
Apr
2019
Aug
2017
Sept
2018
Admin Support Staff
Petron Corporation PHL | Davao City
Answer direct phone calls and emails professionally.
File and organize physical and digital documents for easy access.
Process and track invoices & purchase orders for record-keeping.
Update and manage files and documents on a routine basis.
Provide general support to executives, managers, and coworkers.
Handle small projects and administrative tasks independently
and support overall office workflow.
Act as the main resource for handling day-to-day staff requests,
whether it's dealing with office tech issues or handling document
requests.
UBER Phone Support- Transportation Acccount
VXI PHL | Davao City
Answer incoming calls from Uber drivers and assist with live
issues during or after trips.
Help drivers resolve trip disputes, cancellations, and fare
adjustments.
Provide details on income summaries and scheduled payments.
Help drivers upload required documents (license, insurance,
vehicle registration).
Guide drivers through updates, settings, and basic phone
troubleshooting.
Answer common questions about vehicle eligibility, insurance,
and inspections.
Document and escalate reports of incidents, safety concerns, or
inappropriate rider behavior.
Use internal systems, CRM tools (Zendesk and spreadsheets) and
driver portals efficiently to access and update records.
Maintain a friendly, professional tone in every interaction.
Graphic Design & Social Media at Facebook
Oct 2024 to Present | Freelance
Manage the creation and schedule posting of
anime inspired content on Facebook.
Creating attention-grabbing designs and making
catchy titles for my digital contents like graphics
and memes for posting.
Reading and replying to comments, DMs,
and community posts and sharing post to groups
to increase visibility.
Track audience interaction and performance
social media posts through views, comments, likes
and following Facebook’s Community Guidelines.
Handle daily community interactions via comments
and DMs to boost engagement and to enhance
page activity and reach.
Creating and designing anime-style illustrations
through Canva and use AI tools like , Microsoft Bing
Image Creator and ReveArt for editing.
Amazon Customer Service
Concentrix | Davao City
Sept 2016 - Mar 2017
Respond to customer inquiries via phone, chat, or
email in a professional and timely manner
Assist with order-related issues such as tracking
shipments, returns, refunds & cancellations
Provide solutions for delivery delays, damaged
or missing items, and account-related problems.
Escalate complex issues to the appropriate
department when necessary
Follow up on unresolved customer concerns
to ensure satisfaction.
Maintain a customer-first mindset,
upholding Amazon’s commitment
to excellent service
