Jake Lanit

JAKE O. LANIT Brgy. Cararayan, Naga City Camarines Sur Philipines 4400 - /-- OBJECTIVE “I am a driven and ambitious customer service professional with a proven history of exceeding goals and achieving high client satisfaction ratings. I am seeking a full time position with a fast-growing company where I can marry my enthusiasm for relationship-building and my passion for innovation.” EDUCATIONAL BACKGROUND College - 2008 Bachelor of Science in Information Technology. ATENEO DE NAGA UNIVERSITY, Naga City Camarines Sur Philippines, 4400 HighSchool - 2002 La Concolacion College of Daet - Daet, Camarines Norte 4600 Elementary - 1998 CNSC Abano Elementary School – Daet, Camarines Norte WORK HISTORY Customer Care Specialist – Feb 2018 – October 1,2020 QUANTRICS, Robinsons Place Naga, (Sales Service Department/Bell Canada) Cor. Almeda Highway, Roxas Avenue, Brgy. Triangulo Naga City Camarines Sur Supply Chain Team Lead/Supervisor – Oct 2016- May 2017 Stretch Distribution Inc. (Supply Chain Department/ Monde Nissin Corp.) Obiedo Whse cor Almeda Highway And Roxas Ave., Diversion Rd., Customer Service Specialist - Jan 2010 to March 2016 Sutherland Global Service, Cadlan Pili Camarines Sur, Philippines 4400 McAfee Inc. – Customer Service Representative - April 2010 to March 2016 (Tier 2/Subject Matter Expert) Norton Symantec - January 2010 to March 2010 (Technical Support Representative) Marketing Supervisor – Jan 2009 to Jan 2010 Holy Child Realty and Dev.Inc. Magsaysay Ave.Naga City, Camarines Sur, PH 4400 Service Crew – June 2008 to Dec 2008 Greenwich – Naga branch,Penafrancia Av. Naga City Camarines Sur, PH 4400 FREELANCE WORK Real Estate Agent – Jun 2014 Castle Rock Realty Services #16 Harvard St., Monterey Village, Concepcion Pequeña, Naga City Car Dealer – Sept 2017 DMMAC Autohub – Naga Branch Magsaysay Avenue Naga City - /- RELEVANT EXPERIENCED Communication & People Skill  Consistently maintain a positive attitude and enjoy helping people.  Articulate and very effective working with people of different background and temperaments.  Accurately record, remember , and verbally communicate detailed information.  Cooperatively work with others to produce and deliver required work. Organization & Time Management  A problem solver who quickly grasp complex situations and turns them into manageable task.  Proven ability to understand and follow complex instructions to successful conclusions.  Many years of experience successfully managing and organizing personal time and workload.  Collaborate in teams to produce quality reports. COMPUTER SKILLS Software/Applications:  MS Word excel , Power point etc.  CRMOD - Customer Contact Data Record  IS – Instant Service Customer Support Tool – Email Tool  GTA – Go to Assist – Chat Support Tool  ERIC – Enterprise Resource Information and Control (Version 5.2.0) (Monde Nissin Corporation)  DDMS – Distributor Data Management System (Monde Nissin Corporation) TRAINING AND SEMINARS Seminar on Real Estate Service Act (R.A 9646) November 8, 2009 Naga City (Cam.Sur) Realtors Board, Inc. LEAD 100 for High Potentials April 30, 2014 (Sutherland Global Services) Seminar ON RESA (R.A. 9646) for Salesperson and HLURB November 25,2017 Licensing Update (REBAP) PROFESSIONAL REFERENCES Glenn Quinto Team Leader/ Bell Canada Operation/Quantrics Naga-/- Brian Canezares Team Leader/ Bell Canada Operations/ Quantrics Naga- Emma Parco Castle Rock Realty Services Sales Manager-/- Albert Y. Bustos Branch Manager Stretch Distribution Inc- Hector Legaspi Sales Supervisor Strecth Distribution Inc- I hereby certify that the above information are true and correct to the best of my knowledge. ___________________ JAKE O. LANIT