Jake Handa

JACOB HANDA Nairobi, Kenya, ,- |-CAREER OBJECTIVE I am an experienced IT and marketing professional, with over 4 years experience in information technology.Highly familiar with a wide variety of security, networking and operating system.Bringing onboard ability to adapt to new surroundings and to make suitable changes so as to fit organizational goals,stategic business operations, budget management, project and business development. EXPERIENCE Orusa Tours & Travel April 2019 - Currently Marketing consultant - Research and analyses market trends, competitor offerings, demographics, and other information that affects marketing strategies - Research, explore and study different travel destination options - Research destination and travel prices, customs, weather conditions, reviews etc. - Uses research findings and analysis to provide direction to marketing managers regarding upcoming marketing projects, new products or services, and overall strategy - Book tickets, reserve accommodation, organize rental transportation - Identifies areas for improvement in product offerings, sales tactics, marketing strategy, and promotional activities - Approves all marketing campaigns and plans before they are implemented - Weighs in on important decisions involving product advertising, packaging, media channels, and branding - Inform clients and provide useful travel material such as guides, maps and event programs - Maintains the department's budget and ensures all marketing activities are cost-effective - Works with other company officers to establish budgets and marketing objectives - Monitors marketing and sales performance and adjusts strategies as needed. NAJ tracking LTD January 2019 - April 2019 IT and customer support - complile history reports and vehicle route playback. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution - Build sustainable relationships of trust through open and interactive communication - Providing clients with real-time location reports. - Assist drivers and sales representatives with the system,and resolve problems immediately. plotting routes on the system. - Enter client data into the system. - Daily report generation. Xplico insurance company January 2018 - November 2018 IT officer - I oversaw rollout of MIS and system updates to front-line staff to increase system efficiency to departments. - I was in charge of G suite email registration and deletion as was required. - Assist the IT Manager in managing all IT hardware of the organization (installation, set up and maintenance). - Offered daily technical and systems support to staff. - Took responsibility for the confidentiality and security of all MIS data. - Generation of monthy production reports per branch. EGERTON UNIVERSITY Intern - Hardware and software maintenance. - LAN and WAN management. - Network diagnosis and repair. May 2015 - August 2015 - Staff and student technical assistance. - Was able to correctly install an HP server that is being used currently. EDUCATION Jomo Kenyatta University of information technology(JKUAT) Bachelor of business information technology (BBIT- Njoro boys high school Kenya certificate of secondary education(KCSE- TECHNICAL SKILLS System implementation. Website development and maintainace Database administration Project monitoring and evaluation (M&E). MIS analysis and reporting. Network administration. MYSQL Information security. PROJECTS BI IMPLEMENTATION XPLICO INSURANCE COMPANY. 6 months Making sure the Binary system worked according to system specifications,- Trained Staff on system operations.- Documenting of stakeholder requirements and tracking milestones to project completion.Assessment of business implications for each project phase and monitored progress.- Taking final responsibility for the confidentiality and security of all MIS data. Website development - Management of website's C panel.- project monitoring and evaluation to meet set deadlines. ACHIEVEMENTS & AWARDS At Orusa Tours & Travel, I administered all aspects of client communication strategies including lead generation, follow-up, and nurture. At Orusa Tours & Travel, I Analyzed customer needs to help manage online platform of approximately 3000 clients At Orusa Tours & Travel,I Overcame negative economic climate to achieve inside sales increase of 6% combined with 60% jump in outside sales through incentives offered via social media that drove website traffic up 15% Development and maintainace of the Orusa Tours website and was able to custom build it to suit the companies needs, and increase ease of booking at Orusa tours and travel. At Xplico insurance,I conducted end user training, database administration, and web server configuration,with MIS. At Xplico insurance,I installed a server that is being used to back up data on a daily basis. Liaison between Developers, Business Analyst and clients, resolving business and technical challenges facing Xplico insurance during system implementation. At tally credits and AWACE organization,I was able to develop and maintain their increasing website interaction with prospective clients. At egerton University,I helped repair more than 50 desktop computers with varied technical issues. INDUSTRIAL EXPOSURE Internship at egerton University PERSONAL STRENGTHS • Work ethic. • Openness to change. • Awareness of goals. • Team player. • Resource planning • Communication skills PERSONAL PROFILE Nationality : Kenyan Languages : English, Kiswahili REFERENCE Tyrus Kibe - "Xplico insurance" IT Manager- Peter Nyasenye - "Egerton University" IT technician- Simon maina - "Tallycredits" Web devevoper-