YOUR ONE-STOP VIRTUAL ASSITANT
PERSONAL
PROFILE
WORK
EXPERIENCE
AMAZON - Escalation Team
JULY 31, 2020 - FEB. 2, 2021
I am extremely motivated to
constantly develop my skills
and grow professionally. My
confidence depends on my
knowledge, as my
knowledge depends on my
experiences.
AT&T Telco - Customer Service Specialist
CONTACT
MAY 25, 2019 - NOV. 10, 2019
https://www.upwork.com/freelancers/~01d8ecc34b5720b7d8
-www.linkedin.com/in/jakebutiflores
Handles escalation issues via phone and live chat
Processing refund, credit, and A-Z Claims
Amazon website and app troubleshooting/support
Account management using CRM of Amazon
Handles Direct TV, Wireless, and Home Phone issues
and requests.
Expert in billing Inquiries, payments, and payment
arrangements.
First-line in troubleshooting issues.
Account Management/Data Entry using CRM of AT&T
Sprint Telco - Customer Service Sr. Agent
OCT 4, 2017 - JAN. 10, 2019
https://jvmfloreseservices.wixsite.com/jakeflores
EDUCATION
FEATI University -
Bachelor of Science in Aircraft
Maintenance Technology
SKILLS
Ability to work under pressure
Excellent communication skills
Resourceful
Excellent in Time Management
Flexible
Fast Learner
Result and Goal Oriented
Excellent in handling confidentiality
Ability to Plan and Execute
Extremely trained for Chat and Voice Line of
Business.
Processing payments, payment arrangements,
refunds, and billing disputes.
Cross-Selling after the issue is resolved.
Account Management using CRM of Sprint(I-Care).
I-CLICK DIGISHOP CORP - Branches Supervisor
JUNE 22, 2014 - JULY 13, 2015
Supervising two Branches at the same time
Monitors daily, weekly, monthly, and Annual Sales
Reports.
Responsible for replenishing fast-moving products.
Managing invoice and after-sales disputes.
Data entry using company's CRM
Sales quota achiever
