JAKE DAWANG
PERSONAL
PROFILE
Seeking a position as a
Virtual Assistant. Highly
experienced in providing
technical assistance as
technical support
representative and Subject
Matter Expert from BPO with
a unique talent
in managing emails.
SKILLS
Exceptional communication and computer skills
Successful working in a team environment, as well as
independently
The ability to work under pressure and multi-task
The ability to follow instructions and deliver quality
results
WORK
EXPERIENCE
BUM Equipment Inc.
FEB 2015 - JUL 2015
CONTACT
1201 Washington St.
Zone 6 Bangued, Abra,
Philippines--
/dawangjake
EDUCATION
Asian Institute of Computer
Studies
2-Year Computer Science, 2014
Maintained and organized numerous office files
Encode store sales nationwide
Update and maintain office's desktops/computers
Sitel Philippines
OCT 2015 - MAY 2019
Handled inbound calls and doing follow up callbacks
Troubleshooting windows-based computers, thirdparty software issues, virus removal, software
installations, etc.
Create end of day report based on team's progress
Handled supervisor calls or escalated issues from Tier
1 representatives.
Concentrix
JUN 2019 - JUN 2020
Handled inbound calls
Troubleshooting phone apps, company-provided
email issues, internet/connection issues,
router/modem/wifi extender issues.
Upselling different products and offering upgrades
to customer
