Jake Byron R. Ditol

Jake Byron R. Ditol Block 4 Lot37B Long Beach Drive Ridgeview 1 Victoria Homes Tunasan, Muntinlupa City Contact No- E-mail add:- A seasoned customer service representative in a variety of setting and has an established experience for over the phone sales. Skilled in employee benefits implementation and in delivering logical and practical alignments/procedures. Has advanced computer technology skills in a wide range of applications. Can type 50 WPM and has great multi-tasking skills. EDUCATION: Bachelor of Science in Nursing PROFESSIONAL SUMMARY AND CORE COMPETENCIES · Ability to demonstrate professional etiquette at all times while providing outstanding customer service through ingenuity to meet challenging and complex deadlines · Ability to work independently or collectively in a one-team environment · Results-driven professional capable of fostering and cultivating relationships EMPLOYMENT HISTORY COMPANY NAME: ADP Philippines Incorporated Employment History: August 17, 2015 - December 17, 2016 Role: Responsible as an administrative professional with exceptional leadership, technical, communication, and organizational skills. Handled employee benefits implementation for various clients and delivered in a timely manner. Ensured that the client complied with the company’s billing policy. Provided end user training on how to maintain and manage the system used for employee benefits. Reason for Leaving: Better opportunity COMPANY NAME: Convergys Philippines Inc. Employment History: March 2012 -August 15, 2015 Role: Received an average of 50 calls per day in an inbound setting. Handled billing inquiries, payment arrangements, business retention calls and technical concerns for an Australian telecommunications company. Handled a multitude of responsibilities for consumer and business accounts. Achieved a successful client relationship reflected through high NPS (Net Promoter Score) surveys. Maintained a performance driven environment, mentored new hires and boosted the team’s performance by sharing best practices. Reason for Leaving: For a better opportunity COMPANY NAME: Rainmaker Asia Incorporated Employment History: September 2010 - June 2011 Role: Responsible for the client's South East (US) sales operations which included but not limited to inbound and outbound approach. Promoted sales and delivered high revenue for the products supported (i.e. mobile phone, home phone, internet and TV service). Shared insights on different strategies to make a sale, actively engaged in team development and training. Held a reputable sales success while with the company. Reason for Leaving: Account Retrenchment (massive lay off) COMPUTER SKILLS · Has a working knowledge in Microsoft Word, Excel, Outlook and PowerPoint. REFERENCES Available Upon request I hereby certify that all information stated here are true and correct to the best of my knowledge and belief. ______________________________ JAKE BYRON R. DITOL